Kelli Hutchings

Loan Officer

Whatcom Educational Credit Union

04.2011 - 04.2024

Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of credit union records and client information.
Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Consistently lent over $1Million/year to achieve and surpass personal and branch goals.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Primary Lead for the transition of a 25 year old safe deposit box written process to full digital and paperless system.
Was selected to be a key member of a small team of subject matter experts for a credit union wide system conversion for over two years.
Have written procedures for transactions and new account related topics.
Worked directly with training to teach each employee system operations.
Recognized consistently for employee of the quarter awards.
Volunteered in community events as a credit union representative to build brand awareness, establish connections with potential clients, and improving the community.