Kelli Jacobs
Summary
Experienced food service professional with a strong background in customer service, point of sale systems, and fast-paced environments. Former small business owner with 25 years in the baking industry and several years of waitressing experience. Friendly, dependable, and skilled at creating a welcoming front-of-house experience while maintaining efficiency and accuracy.
Overview
20
20
years of professional experience
Work History
Volunteer and Foster
Sophie's Circle
New Smyrna Beach
01.2015 - Current
- Collaborated with team members to coordinate care and placement
- Managed scheduling and communication with adopters
- Demonstrated patience, organization, and strong people skills
Small Business Owner
Kelli's Cakes Gone Wild
Port Orange
07.2006 - 02.2026
- Managed all daily operations of a custom cake business
- Provided direct customer service from order consultation through pickup
- Handled cash, invoicing, and POS transactions
- Maintained strict food safety and sanitation standards
- Managed inventory, supply ordering, and vendor communication
- Balanced multiple high-volume orders under tight deadlines
Waitress
Hidden Treasures Bistro
Ponce Inlet
11.2024 - 09.2025
- Delivered attentive and friendly table service in a fast-paced setting
- Operated POS system for accurate order entry and payment processing
- Handled cash and credit card transactions
- Upsold menu items and specials
- Collaborated with kitchen staff to ensure timely and accurate service
Waitress
Rileys coney house
Port Orange
03.2021 - 05.2023
- Delivered exceptional customer service by promptly addressing guest needs, enhancing overall dining experiences.
- Assisted in training new staff members on service standards and operational procedures, fostering team cohesion.
- Developed strong relationships with regular patrons, promoting loyalty and encouraging repeat visits.
Skills
- Customer Service Excellence
- POS Systems & Cash Handling
- Food Safety & Sanitation
- Multitasking in High-Volume Settings
- Order Accuracy
- Team Collaboration
- Strong Communication
- Problem Solving Under Pressure
Timeline
Waitress
Hidden Treasures Bistro
11.2024 - 09.2025
Waitress
Rileys coney house
03.2021 - 05.2023
Volunteer and Foster
Sophie's Circle
01.2015 - Current
Small Business Owner
Kelli's Cakes Gone Wild
07.2006 - 02.2026