Kelli Jenkins
Springfield,GA
Summary
Quality Control professional with 12 years of experience in a manufacturing setting. Vast amount of experience with comprehensive data collection, quality support, project management and development, process improvement, technical and customer support. Authorized to work in the US for any employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Criminal Field Researcher
InformData
08.2022 - Current
- Documented information and submitted detailed reports.
- Obtained background check data on characters, financial statuses and financial personal histories.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Attend Supervisor meetings when needed
- Train other co-workers on new system company uses.
Quality Control Technician
EMD Electronics
10.2018 - 05.2022
- Performs complex testing with products to assure they meet established standards and are within company and federal regulations
- Calibrate and maintain all laboratory equipment
- Observed and analyzed deficits in current procedures, then develop new process to increase productivity
- Maintain Chemical Inventory in varies quality labs
- Develop training documents for other personnel using specialized equipment
- Basic experience with planning
- Finding cost savings with other reliable vendors for products to increase productivity
- Good rapport with outside vendors.
Quality Improvement Specialist
Georgia Pacific
01.2015 - 10.2018
- Gathered and assisted with collection of information to develop project scope and metrics, gain understanding of trends and risks; and assists in problem and conflict resolution
- Helped others to support the incorporation of quality management systems for calibration and compliance according to process
- Gathered information to identify requirements and mitigate risks and in order to remain compliant with Georgia Pacific policies and procedures
- Worked effectively and cooperatively with fellow work group members; establishes and maintains productive working relationships through facilitation of quality meetings
- Implemented LEAN processes to promote efficient work environment
- Experience with SQF polices and GMP’s.
Quality Lab Technician
Georgia Pacific
04.2010 - 10.2018
- Was responsible for the collection, verification, audit, continuous improvement, and support of products to ensure they are compliant with company and government standards
- Performs accelerated testing on trial materials
- Assists with training for preventative, proactive, and relative maintenance to meet compliance in safety and quality procedures and proper enforcement
- Responsible for adherence to MSDS, 5S, and OSHA requirements in workplace
- Effort to promote culture to work effectively and cooperatively with fellow work group members
- Demonstrated ability to successfully manage multiple assignments simultaneously
- Experience with SQF and GMP’s
- Worked close with SQF coordinator.
Customer Service Representative
Shyftoff
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Biology
Savannah State University
Savannah, GA05.2009
Skills
- Automotive Testing
- Quality Assurance
- SAP
- Quality Inspection
- Quality Management
- Microsoft Office
- Root cause analysis
- Laboratory Equipment Calibration
- Environmental Sampling and Testing
- Quality Control Data Compilation
- Finished Goods Inspection
- Specification Conformance
- Standardized Testing Methodology
- Quality SOPs Development
- Outside Testing Coordination
- Hazardous Waste Disposal
- Production Process Advising
- Vendor and Contractor Oversight
- Measurement Collection
- New Testing Methodologies
- Experienced Remote/Hybrid Worker
Timeline
Customer Service Representative
Shyftoff
09.2023 - Current
Criminal Field Researcher
InformData
08.2022 - Current
Quality Control Technician
EMD Electronics
10.2018 - 05.2022
Quality Improvement Specialist
Georgia Pacific
01.2015 - 10.2018
Quality Lab Technician
Georgia Pacific
04.2010 - 10.2018
Bachelor of Science - Biology
Savannah State University
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