Zane Zamora
Springfield,GA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician II
Advenir Living
07.2024 - Current
- Provided exceptional customer service by addressing client concerns promptly and professionally
- Performed routine maintenance and repairs on electrical, plumbing, HVAC, and mechanical systems
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded promptly to work orders and service requests to ensure timely resolution of maintenance issues
- Maintained a 300 unit property with the assistance of two other technicians
Service Technician II
Continental Realty Corporation
08.2023 - 07.2024
- Performed routine maintenance and repairs on various types of equipment, including HVAC systems, electrical systems, and plumbing fixtures
- Diagnosed and resolved technical issues in a timely manner to minimize downtime and ensure optimal performance
- Collaborated with team members to troubleshoot complex problems and develop effective solutions
- Conducted regular inspections to identify potential issues and proactively address them before they became major problems
- Maintained accurate records of all service calls, including details of work performed, parts used, and time spent on each job
- Provided exceptional customer service by addressing client concerns promptly and professionally
- Maintained 260 apartment units
Chemical, Biological, and Radiological Specialist
US Army
07.2017 - 06.2023
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Uphold code of conduct and maintained professionalism in stressful situations.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals and superiors.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Supervised more than $5.3 million dollars in high-value equipment, maintaining zero loss record over 24 months with no inventory losses.
- Supervised 12 subordinates over 14 months with no adverse action as Squad Leader.
Transit Bus Operator
Regional Transportation District
06.2016 - 07.2017
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Maintained impeccable driving record and history of zero incidents.
- Conformed to all DOT rules and regulations.
CSR/ Technical Support / Trainer
IBM
03.2015 - 06.2016
- Answer telephones and give technical support to customers
- Email coordination between client and customers.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships with over 120+ clients and earned reputation for exceeding service standard goals.
On Call Support Agent
Alliance Data Retail Services
01.2014 - 03.2015
- Microsoft Office, Word, Excel, Access, PowerPoint, Outlook etc.
- Team leadership/Management
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collected, aggregated, verified and monitored trend data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
CSR/ Technical Support
IBM
12.2013 - 03.2015
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
High School Diploma -
Pathways Future Center School
Northglenn, CO12.2013
Some College (No Degree) - Information Technology
Front Range Community College
Westminster, COSkills
- Hazardous Materials
- Staff Discipline
- Performance Tracking and Evaluations
- Equipment Inspection
- Conflict Resolution Techniques
- Team leadership/Management
- Protocol Adherence
- Time Management
- Job Assignments
- Risk Management
- Managing Classified Information
- Managing Operations and Efficiency
- Maintaining PPE
- Power tool proficiency
- Hand tool expertise
Certification
- OSHA 30, 06/10/23
- Hazmat Operations
- Hazmat Technician
- Secret Security Clearance
- EPA Universal Certification, 07/01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Service Technician II
Advenir Living
07.2024 - Current
Service Technician II
Continental Realty Corporation
08.2023 - 07.2024
Chemical, Biological, and Radiological Specialist
US Army
07.2017 - 06.2023
Transit Bus Operator
Regional Transportation District
06.2016 - 07.2017
CSR/ Technical Support / Trainer
IBM
03.2015 - 06.2016
On Call Support Agent
Alliance Data Retail Services
01.2014 - 03.2015
CSR/ Technical Support
IBM
12.2013 - 03.2015
High School Diploma -
Pathways Future Center School
Some College (No Degree) - Information Technology
Front Range Community College
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