Kelli Jones
Wesley Chapel
Summary
With over 20 years of professional experience in customer service, administration, and project management in the corporate world, I bring expertise and a proven track record of success. Throughout my career, I have consistently demonstrated a strong commitment to delivering exceptional customer service and ensuring client satisfaction. My background in administration has equipped me with organizational skills and the ability to effectively manage multiple tasks and projects simultaneously. With a keen eye for detail and a proactive approach, I have implemented strategies that streamlined processes and improved overall efficiency. I am eager to leverage my experience and skills to contribute to a dynamic organization where I can make a significant impact.
Overview
22
22
years of professional experience
Work History
Staffing and Onboarding Supervisor
Bath & Body Works
01.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Streamlined workflow processes, identifying bottlenecks and implementing solutions for improved productivity.
- Conducted performance evaluations, providing constructive feedback to enhance employee performance and engagement.
- Coordinated daily operations to ensure efficient workflow and adherence to safety protocols
- Mentored team members, fostering skill development and improving overall performance
- Developed training programs for new hires, ensuring compliance with company standards
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led recruitment efforts to fill staffing needs across multiple departments.
- Monitored employee performance and provided constructive feedback to improve productivity.
Regional Project Manager
Brighter Image
05.2023 - 01.2025
- Oversaw an average of 200 concurrent projects within West Coast operations.
- Managed client communication, estimate preparation, and proposal submission for new initiatives.
- Monitor profit margins and partner with project coordinators to ensure timely and efficient project completion.
- Supervise daily operations, including scheduling, materials and equipment procurement, quality control, and service provider sourcing.
- Achieved project deadlines and maintained high client satisfaction.
Owner
Sugar Blossoms LLC
01.2018 - 05.2024
- Developed and implemented business strategies to enhance operational efficiency and customer satisfaction.
- Managed daily operations, ensuring optimal workflow and resource allocation across all departments.
- Conducted market research to identify trends and opportunities for business growth and product development.
- Established strong relationships with suppliers, negotiating contracts to optimize pricing and delivery terms.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed inventory levels using point-of-sale systems to optimize stock availability and reduce waste.
- Analyzed sales trends to inform purchasing decisions and improve product offerings based on customer preferences.
- Created visually appealing displays that showcased new merchandise, driving foot traffic and sales conversions.
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
Fulfillment Associate
Amazon
03.2016 - 07.2018
- Receive PA - Ruskin, FL03/2016-9/2016
- Enhanced knowledge of receiving processes.
- Offered comprehensive engagement through associate interaction and coaching.
- Established credibility with associates through leadership.
- Achieved efficiency across multiple roles and responsibilities.
- Regularly managed and solved TOT problems.
- Concluding tasks efficiently on a daily basis.
- Fostered engagement during sync meetings.
- Monitored performance metrics ensuring optimal output from line workers.
- Motivated team to consistently exceed targets by setting daily and weekly goals.
- Monitored floor work levels to maintain continuous production flow in Stowing.
- Compiled and issued daily Emergency Roster for executive team.
- Tracked and recognized associates surpassing benchmarks in specific paths.
- Maintained workplace safety by adhering to protocols and escalating concerns.
- Led initiatives to optimize receiving workflows throughout the facility by implementing flat table installations at designated receive areas which significantly enhanced associate performance rates.
Inbound Receive Fulfillment Associate
Amazon
09.2015 - 03.2016
- Demonstrated proficiency and success in assigned inbound fulfillment tasks.
- Proficient in using Decant2.0, Each Receive and performing prep functions.
- Addressed and fixed shipments, expediting their return to production.
- Served as a Problem Solver and Stower in Damage Land, collaborating with IHS and Security.
- Enhanced customer returns efficiency with bin tool implementation.
- Gained substantial knowledge of RSR consolidation and stow to prime techniques.
- Conducted cycle counting for inventory accuracy.
- Joined Ambassador program in November 2015 to teach new hires proper shipment receiving procedures.
Operations and Staffing Supervisor
Victoria's Secret
03.2009 - 09.2015
- Oversaw entire staffing and administration needs of the company.
- Conducted reference checks and training for new associates.
- Maintained organized records in office binders to support loss prevention efforts.
- Addressed all email communications and organized staff schedules on a weekly basis.
- Facilitated execution of floorsets, markdowns and shipments.
- Oversaw workforce management to meet business.
- Selected in 2011 to attend AIM, a program fostering leadership and business skills
Booking Clerk
Hillsborough County Sheriffs Office
Tampa
12.2003 - 04.2005
- Processed inmate intake documentation efficiently.
- Coordinated with law enforcement personnel for accurate record-keeping.
- Checked for local and national warrants.
- Applied charges to the inmates profile and assigned bonds if applicable.
- Reviewed court orders and applied a HOLD as necessary.
- Maintained confidentiality of sensitive information throughout booking processes.
- Set up new files in computer system with dates, personal details and other required data.
- Collaborated with law enforcement agencies to ensure effective communication and support.
- Participated in training sessions to enhance safety protocols and procedures.
- Prepared documents related to booking of inmates into the jail system including arrest warrants, citations or summonses issued by courts.
Education
Pursuing A Medical Billing & Coding Certification - Medical Billing And Coding
Rasmussen University
High School -
C. Leon King High School
Tampa, FLSkills
- Microsoft/Windows programs
- Organizational skills
- Effective communication
- Facilities Maintenance
- Loss Prevention
- Project Management
- Administrative tasks
- Training and mentoring
- Customer service
- Problem solving
- Adaptability to change
- Time management
- Quality control
Timeline
Staffing and Onboarding Supervisor
Bath & Body Works
01.2025 - Current
Regional Project Manager
Brighter Image
05.2023 - 01.2025
Owner
Sugar Blossoms LLC
01.2018 - 05.2024
Fulfillment Associate
Amazon
03.2016 - 07.2018
Inbound Receive Fulfillment Associate
Amazon
09.2015 - 03.2016
Operations and Staffing Supervisor
Victoria's Secret
03.2009 - 09.2015
Booking Clerk
Hillsborough County Sheriffs Office
12.2003 - 04.2005
Pursuing A Medical Billing & Coding Certification - Medical Billing And Coding
Rasmussen University
High School -
C. Leon King High School