Kelli Kestner
Saint Francisville,LA
Summary
Dynamic professional with extensive experience in branch operations at Hancock Whitney Bank, excelling in customer service and cash handling. Proven ability to enhance client retention through effective needs assessment and relationship management. Skilled in inventory management and team training, driving operational efficiency and fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Universal Banker
Hancock Whitney Bank
01.2022 - Current
- Assisted clients with account openings and transactions, ensuring compliance with banking regulations.
- Processed customer transactions accurately and efficiently using banking software systems.
- Educated customers on product offerings, enhancing service experience and client retention.
- Collaborated with team members to streamline branch operations and improve service delivery.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Inventory Manager
Nuby
Monroe, LA
09.2013 - 08.2022
- Oversaw inventory control processes to ensure stock accuracy and availability.
- Developed and implemented best practices for inventory management systems.
- Trained and mentored staff on inventory procedures and software usage.
- Analyzed inventory data to identify trends and reduce excess stock levels.
- Coordinated with suppliers to optimize ordering schedules and minimize lead times.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
Daycare Teacher
Bastrop Daycare
Bastrop, LA
09.2010 - 06.2012
- Developed engaging lesson plans to enhance children's cognitive and social skills.
- Implemented age-appropriate activities that promoted physical development and creativity.
- Fostered a safe, nurturing environment conducive to learning and exploration.
- Monitored children's progress, providing feedback to parents on developmental milestones.
Shift Manager
Kristy Kreme
Glendale Heights, IL
02.2006 - 01.2009
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and service delivery.
- Implemented process improvements that increased operational efficiency in production workflow.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
GED -
Downers Grove
Downers Grove, ILSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Customer Service-oriented
- Cash handling
- Teller experience
- Customer service
- Decision-making
- Warehouse management
- Critical thinking
- Customer relationship management
- Stock replenishment
- Order processing
Materials management
Timeline
Universal Banker
Hancock Whitney Bank
01.2022 - Current
Inventory Manager
Nuby
09.2013 - 08.2022
Daycare Teacher
Bastrop Daycare
09.2010 - 06.2012
Shift Manager
Kristy Kreme
02.2006 - 01.2009
GED -
Downers Grove