Kelli Kitch
EDMOND
Summary
Customer Solution Director at SAP Public Services with expertise in strategic planning and customer engagement. Extensive experience in State and Local government project management and solution development, leading to improved client relationships and performance optimization. Notable for delivering impactful presentations and promoting cross-functional collaboration to drive innovative solutions.
Overview
27
27
years of professional experience
Work History
Customer Solution Director
SAP Public Services
Washington
06.2012 - Current
- Established and maintained strategic customer relationships to enhance engagement.
- Coordinated resources across VAT, maximizing productivity and optimizing performance.
- Acted as a solution thought leader in the field, influencing the approach overall and on specific customer opportunities.
- Engaged customers through effective verbal communication to identify needs.
- Created presentations for customer meetings, summarizing key messages and software strategies.
- Collaborated with senior leadership to define long-term objectives for State and Local team.
- Collaborated with partners on go-to-market strategies, as well as identifying solution gaps for ecosystem builds.
- Provided leadership and mentoring to new employees, enhancing their knowledge of company processes and solutions.
Solution Engineer
SAP America, Inc
Newtown Square
06.2004 - 05.2012
- Developed and delivered customized presentations on products, services, and solutions to potential customers.
- Conducted product demonstrations and presentations for potential clients.
- Developed proposals to deliver value, meet product requirements and provide path for future development.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Presented demo products at trade shows and marketing events, highlighting key selling points and functionality.
- Assisted account executives with prospect evaluation and qualification.
- Configured and delivered customer demos and onsite user workshops.
- Assisted in developing cost and benefit analyses for proposed solutions to potential clients.
Project Manager
EA Consultants
Folsom
12.2002 - 06.2004
- Created project status presentations for customers and stakeholders.
- Identified project risks and developed mitigation strategies.
- Coordinated resources across departments to ensure successful project completion.
- Submitted project deliverables, consistently meeting quality standards.
- Participated in cross-functional teams to devise innovative solutions for complex challenges.
- Conducted regular status meetings with teams and partners to track progress against milestones.
- Resolved issues efficiently, demonstrating strong problem-solving skills.
- Collaborated with team members to achieve objectives and meet deadlines.
SAP Project Manager
Oklahoma City Public Schools
Oklahoma City
12.1997 - 12.2002
- Gathered business requirements for SAP reporting and functionality enhancements.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Identified, addressed and either resolved or escalated project issues.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Conducted regular status meetings with clients to discuss progress reports, deliverables and upcoming tasks related to their SAP projects.
- Provided technical guidance and support to team members on various aspects of the SAP system architecture.
- Managed project teams of up to 10 members in the design, development and implementation of SAP applications.
- Collaborated with external vendors to obtain hardware and software components required for successful deployment of SAP solutions.
Education
Bachelor of Arts -
University of Central Oklahoma
Edmond, OK05-1993
Master of Arts - Public Administration
University of Oklahoma
Norman, OKSkills
- Customer engagement
- Project management
- Strategic planning
- Sales strategy
- Team leadership
- Market analysis
- Solution development
- Presentation skills
- Product demonstration
- Cross-functional collaboration
- Industry knowledge
- Problem-solving
- Script review and revision
Affiliations
- Creative Life outside of SAP, lifelong textile artist and beginning silversmith
- Live on 3 acres and enjoy gardening
Languages
French
Limited
Chinese (Mandarin)
Limited
Accomplishments
- Have attended Winners Circle twice during my time at SAP
References
References available upon request.
Timeline
Customer Solution Director
SAP Public Services
06.2012 - Current
Solution Engineer
SAP America, Inc
06.2004 - 05.2012
Project Manager
EA Consultants
12.2002 - 06.2004
SAP Project Manager
Oklahoma City Public Schools
12.1997 - 12.2002
Bachelor of Arts -
University of Central Oklahoma
Master of Arts - Public Administration
University of Oklahoma
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