Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
Timeline
Generic
Kelli Lofgren-Merza

Kelli Lofgren-Merza

Bellevue,WA

Summary

Dynamic leader with a proven track record at Shef.com, enhancing customer experiences and streamlining operations. Expert in budget management and team collaboration, I excel in creating positive environments and driving efficiency. Skilled in inventory data analysis and fostering meaningful client relationships, my approach significantly boosts satisfaction and operational success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Home Chef, Sales, Marketing

Shef.com
Bellevue, WA
04.2021 - Current
  • Crafted personalized culinary dishes to meet clients' specific needs.
  • Developed and executed personalized marketing campaigns to engage clients and cater to their preferences.
  • Developed and managed budgets for operations, ensuring cost-effective purchasing and inventory control.
  • Demonstrated excellent time management and organizational skills to efficiently manage operations.
  • Mentored and trained fellow team members through organized programs.
  • Built trust and meaningful relationships with clients and co-workers through thoughtful, collaborative, and informative conversations.

Hospitality Lead - Volunteer Board Position

Triangle Pool
Bellevue, WA
05.2021 - Current
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Explained goals and expectations required of other volunteers.
  • Led a team to create an engaging and enjoyable atmosphere for families at pool events.
  • Managed all purchasing, ordering, and inventory for the pool's food service area.

Front of House Team Member/Trainer/Sales

Seastar Restaurant & Raw Bar
Bellevue, WA
02.2002 - 03.2020
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Maintained a professional attitude while working under pressure during peak hours.
  • Specialized in delivering exceptional private dining experiences for guests.
  • Participated in on-site continued education programs to enhance service skills.

Receptionist Administrator

HDR Engineering, Inc.
Bellevue, WA
01.2000 - 05.2003
  • Scheduled appointments and maintained calendars for staff members.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Displayed professional standards at reception desk to impress visitors.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Assisted with coordination of events including booking venues, catering services.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.

Education

Associate of Science - Business

Bellevue College
Bellevue
03-2001

Some College (No Degree) -

University of Washington
Seattle, WA

Skills

Executive Leadership

Inventory Data Analysis

Client Relationship Management

Consumer Trend Analysis

Budget/Cost Management

Project Execution

Team Collaboration Specialist

Effective Verbal Communication

Affiliations

  • Active member of our local community pool as well as The Bellevue Club as a swim team parent. Volunteering in Hospitality leads for both clubs.

Accomplishments

  • "Top Shef" honor on the Shef.com platform for exemplary customer service and producing a premium product.

Certification

  • Food Service Certified
  • Liquor Board Certified

Timeline

Hospitality Lead - Volunteer Board Position

Triangle Pool
05.2021 - Current

Home Chef, Sales, Marketing

Shef.com
04.2021 - Current

Front of House Team Member/Trainer/Sales

Seastar Restaurant & Raw Bar
02.2002 - 03.2020

Receptionist Administrator

HDR Engineering, Inc.
01.2000 - 05.2003

Associate of Science - Business

Bellevue College

Some College (No Degree) -

University of Washington

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Kelli Lofgren-Merza