Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Long

Customer Service Representative
Koppel,PA

Summary

Dynamic Customer Service Representative, skilled in problem resolution and active listening. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Achieved enhanced customer satisfaction through informed recommendations and effective conflict management. Proven track record in order and data entry and inventory accuracy, driving business growth while maintaining professionalism under pressure. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Reliable and trustworthy team player dedicated to excellence.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

WESCO Distribution
01.2016 - Current
  • Process orders and provide quotes in a timely manner through EDI and Ariba.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts, ensuring mutual satisfaction for company and customer needs.
  • Demonstrate professionalism in responding to customer requests for products and services while managing numerous calls and emails daily.
  • Train and guide new employees in all aspects of the day to day.
  • Work with venders to keep current records of order status and provide status updates via phone or email to customers.

Inventory Specialist

Advanced Auto Parts
07.2007 - 09.2015
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Improved warehouse space utilization with strategic reorganization of stock areas.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Education

Associate of Science - Accounting

Community College of Beaver Co.
Monaca, PA

Skills

  • Customer service and engagement
  • Active listening and relationship building
  • Quick and Critical thinking
  • Data/Order entry
  • Excellent communication
  • Problem resolution
  • Business growth strategies
  • Demonstrate precision and accuracy
  • Reliable and trustworthy

Timeline

Customer Service Representative

WESCO Distribution
01.2016 - Current

Inventory Specialist

Advanced Auto Parts
07.2007 - 09.2015

Associate of Science - Accounting

Community College of Beaver Co.
Kelli LongCustomer Service Representative