Kelli Mcdonald

• Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
• Diagnosed and resolved technical challenges for customers to facilitate online order process.
• Worked with product marketing to support strategic planning, testing and execution of initiatives for e-commerce websites and in-store sales.
• Analyzed online sales data and developed action plans to improve margin, revenue and processes.
• Generated monthly sales reports and shared insights and recommendations to drive sales.

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• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Managed financial aspects of the business, including budgeting and forecasting.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

• Managed day-to-day business operations.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service resulting in repeat business and referrals.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended special events to showcase products, network with other businesses and attract new customers.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.