Kelli Mike
Choctaw
Summary
Detail-oriented Home Care Administrator/ Branch Manager with a track record in managing administrative functions and supervising staff. Experience in developing training programs and implementing quality assurance measures to elevate service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Care Administrator/ Branch Manager/ QAM/ Case Manager
All Ways Caring HomeCare
Midwest City, OK
12.2015 - 02.2026
- Managed daily administrative functions to support operational efficiency and staff productivity.
- Coordinated scheduling for care staff, optimizing resource allocation and client coverage.
- Maintained accurate client records and documentation to ensure compliance with regulatory standards.
- Implemented improvements in communication processes between caregivers and clients, enhancing service delivery.
- Oversaw budget tracking and expense reporting, ensuring alignment with organizational financial goals.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
No Degree - Home Care Administrator
Moore-Norman Vo-Tech
Moore, OK02-2019
No Degree - Licensed Practical Nurse
Mid- Del Vo-Tech
Midwest City, OK05-2005
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Team supervision
- Relationship building and management
- Verbal/written communication
- Employee development
- Staff management
- Operations management
- Decision-making
- Interviewing and hiring
- Documentation
Certification
* Licensed Practical Nurse
* Licensed Home Care Adminiontinousstrator
* Certified ADvantage Case Manager
* Certified Continuous Quality Manager
Timeline
Home Care Administrator/ Branch Manager/ QAM/ Case Manager
All Ways Caring HomeCare
12.2015 - 02.2026
No Degree - Home Care Administrator
Moore-Norman Vo-Tech
No Degree - Licensed Practical Nurse
Mid- Del Vo-Tech