Kelli O'Brien
Quincy,MA
Summary
A self-starter installing applications onsite at client locations. A technology-driven Implementation Specialist known to have a high level of patience and for providing exemplary service and assistance to clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Implementation Specialist
MEDITECH
Canton, MA
01.2022 - Current
- Managed configuration, installation and troubleshooting of applications and software for clients' financial departments.
- Conducted training sessions for users on how to use the newly implemented software program.
- Implemented customizations according to customer specifications while adhering to established coding standards.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Established communication protocols with customers related to implementation timeline expectations.
- Assisted in resolving escalated customer issues related to software implementations.
Restaurant Server
Granite Links Golf Club
Quincy, MA
05.2017 - Current
- Assist customers in order selection and deliver prompt, accurate service excellence.
- Increase guest check averages through persuasive recommendations of food and beverage items.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Sales Associate
Granite Telecommunications
Quincy, MA
09.2021 - 12.2021
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
- Set appointments to present solutions to prospective customers.
- Maintained up-to-date records of customer interactions and communications in CRM Database.
- Collaborated and supported sales team to build sales pipeline.
- Effectively built relationships with both established and potential customers.
Inside Sales Representative
T & K Asphalt Services
Rockland, MA
07.2019 - 09.2019
- Exceeded daily, weekly and monthly sales close goals.
- Prospected and sold services to new and former customers.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Delivered superior customer support to improve account retention rate.
Ticket Sales Intern
Boston Celtics
Boston, MA
05.2018 - 08.2018
- Conducted research on potential target markets for new ticket revenue promotion efforts, including competitive analysis of NBA teams and other professional sports leagues.
- Created a menu of Pride (LGBTQ) marketing initiatives to foster engagement, trust and loyalty within this diverse community fan base.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided assistance during large-scale events, including helping guests find their seats and resolving any seating issues they may have encountered.
- Built and maintained productive relationships with employees.
Education
B.S. Economics -
College of Social And Behavioral Sciences, University of Massachusetts Amherst
02-2022
Universitat de Barcelona Abroad Program
Skills
- Client Education
- Complex Issue Resolution
- Customer Relationship Management
- Customer Success
- Implementation Management
- Lead Generation
- Product Site Launches
- Project Management
- Reporting and Documentation
- Software Implementation
- User Software Training
Certification
- ServSafe
- TIPS
Organizations
- Sigma Delta Tau
- ALS ONE Running Team
Timeline
Implementation Specialist
MEDITECH
01.2022 - Current
Sales Associate
Granite Telecommunications
09.2021 - 12.2021
Inside Sales Representative
T & K Asphalt Services
07.2019 - 09.2019
Ticket Sales Intern
Boston Celtics
05.2018 - 08.2018
Restaurant Server
Granite Links Golf Club
05.2017 - Current
B.S. Economics -
College of Social And Behavioral Sciences, University of Massachusetts Amherst
Universitat de Barcelona Abroad Program
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