Kelli Pierce
Summary
Accomplished Account Manager with a proven track record at HMP Consulting, adept in customer satisfaction and strategic planning. Excelled in building client relationships, resolving issues with a high retention rate, and enhancing revenue generation. Skilled in account verification and teamwork, consistently prioritized client needs and achieved notable success in complex negotiations.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Account Manager
HMP Consulting
Odessa, TX
01.2015 - 07.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
Medical Biller/Account Manager
Dr. Joshua Powell M.D. Eye Surgeon
816 24th Ave Norman, Oklahoma 73069
03.2012 - 04.2014
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Prepared billing statements for patients and verified correct diagnostic coding.
Education
BBA - General Studies
OCCC
Oklahoma City, OK08-1998
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Strategic planning
- Issue resolution
- Team Training
- Revenue generation
- Account servicing skills
- Persuasive negotiations
- Prioritizing workflows
- Coordinating documents
- Account verification
- Complaint management
Timeline
Account Manager
HMP Consulting
01.2015 - 07.2023
Medical Biller/Account Manager
Dr. Joshua Powell M.D. Eye Surgeon
03.2012 - 04.2014
BBA - General Studies
OCCC