Kelli Robl
Umatilla,FL
Summary
Experienced Economic Support Specialist with 15+ years in public benefits administration, eligibility screening, and policy compliance. Known for clear communication, accurate documentation, and confidential recordkeeping while supporting clients with FoodShare, ForwardHealth, and W-2 programs.
Overview
16
16
years of professional experience
Work History
Economic Support Specialist
County of Dane
Madison, WI
03.2015 - 07.2026
- Evaluated income, household, and residency documents to ensure accuracy and completeness of case files.
- Conducted interviews with applicants to obtain necessary documentation and verify income levels.
- Clarified ForwardHealth, FoodShare, and W-2 program requirements to enhance client understanding and compliance.
- Supported Dane County residents with public benefit eligibility screening.
- Responded to client inquiries via phone, email, and in person, ensuring access to accurate information and support. by phone, email, and in person
- Applied county policies to resolve incomplete application details
- Maintained confidential records and accurate case documentation
- Provided information on changes in federal or state legislation that could affect their benefits.
- Monitored laws, rules, and regulations governing economic support services.
- Participated in staff training sessions on new policies and procedures.
Economic Support Specialist/
Hewlett Packard, HP
Madison, WI
08.2010 - 03.2015
- Investigated discrepancies between reported incomes and other sources of income.
- Reviewed customer records for eligibility and required documentation.
- Responded to benefit inquiries through phone, email, and chat channels.
- Explained program rules and support options to customers clearly.
- Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
- Read and interpreted guidelines, laws and standard practices for each program.
- Maintained compliance with HP procedures and confidential data handling.
Education
Associate of Applied Science - MAA/Medical Billing/Coding
Globe University
Madison, WI06-2016
Skills
- Eligibility determination
- Benefit screening
- Income verification
- Eligibility systems
- Case management
- Public benefits administration
- County policy compliance
Timeline
Economic Support Specialist
County of Dane
03.2015 - 07.2026
Economic Support Specialist/
Hewlett Packard, HP
08.2010 - 03.2015
Associate of Applied Science - MAA/Medical Billing/Coding
Globe University