Kelli Schwartz
Hutto,TX
Overview
14
14
years of professional experience
Work History
Senior Client Success Specialist, Enterprise
Hunter Hamilton (Indeed)
04.2022 - Current
- Developed and maintained strong relationships with clients to promote loyalty.
- Provided technical support for customers facing product issues.
- Built a deep understanding of product offerings, features, and benefits to effectively communicate value proposition.
- Created detailed reports on customer data trends for client review and ran presentations for clients on performance reviews.
- Worked with Sales partner to strategize on client needs and product adoption to grow and retain revenue.
Corporate Account Specialist
The National Alliance
Austin
01.2019 - 10.2020
- Worked with our IT team to build our learning management system, educate our corporate clients on the benefits of the LMS, and then onboard them onto the system.
- Managed client accounts to ensure it was running smoothly. I was their main point of contact.
- Traveled to different states to work the booth for The National Alliance and represented the company to gain new clients.
- I handled the organizing of our booth from pre-event ordering, set up, and take down.
- Project Management- Attended and graduated a rigorous project management training program in 2019 through The National Alliance.
Client Support Supervisor
The National Alliance
Austin
12.2013 - 01.2019
- Managed the call center to ensure that calls, emails, and chat systems were running efficiently.
- Managed payroll and held weekly meetings to track progress and discuss expectations of the team.
- For two years handled Accounts Receivables, processing incoming checks to pay for courses from our clients.
Area Manager
Bui Yah Kah
Austin
08.2012 - 12.2013
- Managed the three Austin locations of retail store.
- Opened and closed the store, handled bank deposits, processed payroll and created weekly schedules for all Austin employees, interviewed, hired, and trained all new hires for Austin, merchandised the store to showcase our product in the best way.
- Assisted customers in finding the best items to purchase.
Education
Bachelor's - Family and Consumer Science
Texas State University
05-2012
Skills
- Account management
- Teamwork and collaboration
- Client relationship management
- Strategic planning
- Relationship building
Timeline
Senior Client Success Specialist, Enterprise
Hunter Hamilton (Indeed)
04.2022 - Current
Corporate Account Specialist
The National Alliance
01.2019 - 10.2020
Client Support Supervisor
The National Alliance
12.2013 - 01.2019
Area Manager
Bui Yah Kah
08.2012 - 12.2013
Bachelor's - Family and Consumer Science
Texas State University