Kelli Sokol
Customer Service Representative
Montgomery,AL
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Delivery Driver
DoorDash
Montgomery, AL
06.2023 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
Customer Service Representative Specialist
ASK Telemarketing
Montgomery, AL
01.2023 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Cashier
Shell Gas Station
Hope Hull, AL
04.2022 - 07.2022
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Prevented and reported loitering and illegal activities taking place on company property.
- Arrived on time and dressed professionally in clean company uniform.
- Maintained regular communication with other gas stations and mini-marts under company ownership.
Sandwich Artist
SUBWAY®Restaurants
Prattville, AL
07.2021 - 04.2022
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
Restaurant Server/Team Leader
The Seafood Bistro
Montgomery, AL
05.2019 - 04.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Server
Cracker Barrel Old Country Store
Prattville, AL
11.2017 - 04.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Restaurant Server
Olive Garden Italian Restaurant
Montgomery, AL
10.2011 - 03.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Career Diploma - Medical Administrative Assistant
10.2023 - Current
High School Diploma -
08.2004 - 05.2005
Skills
Documentation and reporting
Service recommendations
Keyboarding
Written and oral communication
Call center operations
LiveChat
Cloud applications
Database Management
Customer support
Problem-solving skills
Typing 30 wpm
Client communication
Timeline
Ultimate Medical Academy - Clearwater - Career Diploma, Medical Administrative Assistant
10.2023 - Current
Delivery Driver - DoorDash
06.2023 - Current
Customer Service Representative Specialist - ASK Telemarketing
01.2023 - 02.2023
Cashier - Shell Gas Station
04.2022 - 07.2022
Sandwich Artist - SUBWAY®Restaurants
07.2021 - 04.2022
Restaurant Server/Team Leader - The Seafood Bistro
05.2019 - 04.2020
Restaurant Server - Cracker Barrel Old Country Store
11.2017 - 04.2018
Restaurant Server - Olive Garden Italian Restaurant
10.2011 - 03.2012
Taylor Road Academy - High School Diploma,
08.2004 - 05.2005