KELLI STEPHENSON
Lake Mary,FL
Summary
Dynamic, client-focused professional with extensive experience in customer relations, account management, and service delivery across diverse industries, including entertainment, media, and wellness. Proven track record of delivering exceptional client care by efficiently resolving issues and fostering long-term relationships that enhance loyalty and satisfaction. Committed to leveraging strong interpersonal, communication, and problem-solving skills to drive success in a dynamic client services role. Prepared to contribute to a team that values excellence in client engagement and service innovation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Contractor
U-Bark, LLC
Lake Mary, FL
05.2022 - Current
- Fostered strong connections with clients to guarantee high-quality, tailored care for their pets.
- Delivered regular communication and service updates to enhance client satisfaction and loyalty.
- Refined services to align with evolving customer expectations and needs.
Client Services/Patient Coordinator
Magruder Laser Vision
Lake Mary, FL
08.2024 - 11.2025
- Oversaw patient interactions as the main contact, facilitating appointment scheduling for consultations and follow-up visits. Streamlined procedures to enhance patient experience and satisfaction.
- Assisted with patient intake and check-in procedures. Verified patient information and provided guidance on pre- and post-visit steps.
- Responded to inbound calls and messages, ensuring professional and empathetic support for customer inquiries.
- Facilitated collaboration with clinical teams to enhance service delivery and optimize communication processes.
- Managed patient records using electronic health record (EHR) systems to ensure accurate documentation.
Client Service Representative
Peacock (NBC Universal)
Lake Mary, FL
04.2022 - 05.2023
- Delivered comprehensive technical and account assistance to clients to enhance overall satisfaction and foster retention.
- Addressed customer inquiries with professionalism and empathy to enhance overall satisfaction.
- Coordinated with internal teams to optimize client communication processes and expedite issue resolution.
Lead Talent Agent
Central Florida Talent
Orlando, FL
01.2015 - 03.2022
- Managed talent coordination efforts, ensuring seamless interactions with prominent media producers and casting directors.
- Provided mentorship to new agents, focusing on strengthening their abilities in customer communication and client management.
- Facilitated effective client communication to uphold professional standards and maintain confidentiality.
Product Specialist/Spokesperson
Ford Automotive
01.2012 - 12.2014
- Championed promotional initiatives for Ford, elevating brand visibility and fostering client engagement.
- Developed and maintained relationships with potential customers through lead generation and follow-up efforts to drive sales success.
- Delivered exceptional client service by implementing proactive communication strategies and tailored recommendations.
Education
High School Diploma -
Lake Mary High School
Skills
- Electronic records management
- Patient confidentiality
- Appointment scheduling
- Office administration
- Resource management
- Attention to detail
- Customer service
- Organizational skills
Certification
- Florida Real Estate License
- Certified Medical Transcriptionist
Timeline
Client Services/Patient Coordinator
Magruder Laser Vision
08.2024 - 11.2025
Independent Contractor
U-Bark, LLC
05.2022 - Current
Client Service Representative
Peacock (NBC Universal)
04.2022 - 05.2023
Lead Talent Agent
Central Florida Talent
01.2015 - 03.2022
Product Specialist/Spokesperson
Ford Automotive
01.2012 - 12.2014
High School Diploma -
Lake Mary High School