SYLVIA A LESKO
TIONESTA,USA
Summary
Dynamic professional with extensive experience in customer service and auto and property claims processing. Proven ability to manage diverse client needs while ensuring compliance and documentation accuracy. Skilled in electronic records management and compassionate care, demonstrating strong communication and problem-solving abilities to enhance client satisfaction and outcomes.
Overview
30
30
years of professional experience
Work History
Independent Contractor
LiveOps
07.2017 - Current
- Provided support for diverse client needs using specialized software tools.
- Managed customer service interactions through various communication channels.
- Auto & Property Claims (Allstate 2017-2023)
- Provider Medical Services (AmeriHealth Caritas 2023-Current)
CNA/PCA
Caring Heart Conpanions
Strattanville, PA
06.2014 - 05.2017
- PA Certified Nursing Aide
- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Communicated effectively with clients and families to address concerns and needs.
- CPR/FA Certified
- In-home Personal Health Care
- Documented care activities accurately in client records as required by regulations.
- Recording I/O & toileting
- Resident Bathing & Hygiene
- Change of depends
- Catheter care
- Wound Care
- Assisted with daily living activities, including bathing, dressing, and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Light housekeeping
CNA/PCA
Compassion At Home
Westfield, NY
09.2013 - 04.2014
- PA Certified Nursing Aide
- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Communicated effectively with clients and families to address concerns and needs.
- CPR/FA Certified
- In-home Personal Health Care
- Charting
- Recording I/O & toileting
- Resident Bathing & Hygiene
- Change of depends
- Assisting Resident with ADL's
- Transferring & ambulation
- ROM
- Meal prep & feeding
- Light housekeeping
CNA/PCA
Community Resources For Independence
Clarion, PA
09.2012 - 08.2013
- PA Certified Nursing Aide
- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Communicated effectively with clients and families to address concerns and needs.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- CPR/FA Certified
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Resident Bathing & Hygiene
- Change of depends
- Catheter care
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- ROM
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Light housekeeping
CNA
Snyder Memorial Health Care
Marienville, PA
11.2011 - 09.2012
- PA Certified Nursing Aide
- Documented patient care activities in electronic health records accurately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Recording I/O
- Resident Bathing & Hygiene
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Web Designer
Route 66 Sporting Goods
Shippenville, PA
01.2009 - 10.2011
- Designed user-friendly website layouts for Route 66 Sporting Goods products.
- Website Set-Up & Design
- Developed responsive designs ensuring compatibility across devices and browsers.
- Designed logos, icons, images, and banners for websites.
- Trained staff on website management tools and content updates.
- Updated website content regularly to reflect new products and seasonal changes.
- Product Catalog Entry
- Developed e-commerce sites using platforms like Shopify and Magento, including payment gateway integration.
- Inventory
Clerical/Accounting
DBA Weiss Trucking
Tylersburg, PA
02.1996 - 04.2011
- Accounting
- Bookkeeping
- Hiring/Firing
- Tax Preparation
- Clerical Duties
Education
Certified Nursing Aide Program - Nursing Practice
Windsor House Incorporated
06.2012
A+ Certification -
Carr Internet
Baldwin, MI01.2002
North Clarion Jr-Sr. High School -
01.1989
Skills
- Claims processing
- Customer service
- Electronic records management
- Communication skills
- Problem solving
- Documentation accuracy
- Active listening
- Conflict resolution
- Patient assessment
- Health care compliance
- Time management
- Compassionate care
Extracurricular Activities
I am an active member and volunteer for the Fryburg Sportsman's Club located in Fryburg, Pennsylvania. I do a lot of the clerical work there, website maintenance, maintain the office computers, and put together their quarterly newsletter.
Timeline
Independent Contractor
LiveOps
07.2017 - Current
CNA/PCA
Caring Heart Conpanions
06.2014 - 05.2017
CNA/PCA
Compassion At Home
09.2013 - 04.2014
CNA/PCA
Community Resources For Independence
09.2012 - 08.2013
CNA
Snyder Memorial Health Care
11.2011 - 09.2012
Web Designer
Route 66 Sporting Goods
01.2009 - 10.2011
Clerical/Accounting
DBA Weiss Trucking
02.1996 - 04.2011
Certified Nursing Aide Program - Nursing Practice
Windsor House Incorporated
A+ Certification -
Carr Internet