Kelli Taylor
Rockwall
Summary
Energetic and reliable with strong ability to lead and motivate team members. Possesses solid understanding of inventory management and customer service, with skills in conflict resolution and time management. Committed to driving team success and enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Leader
Half Price Books
04.2019 - Current
- Started as bookseller in April 2019 and was promoted to shift leader in August 2021, a position I maintain at this time.
- Train new employees and delegate daily tasks and responsibilities.
- Maintain a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborate with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhance customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforce company policies and regulations with employees.
- Serve as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Evaluate staff performance and provide coaching to address inefficiencies.
- Prepare shift summary reports for supervisor and communicate regularly on goals and progress.
Member Services
Planet Fitness
08.2018 - 04.2019
- Provided administrative support for the Member Services department, maintaining organized files and efficient workflows.
- Collaborated with team members to develop new strategies for improving overall member services.
- Established and maintained strong professional relationships with clients and team members.
Education
High school or equivalent - General Studies
S. Grand Prairie High School
05.1995
Skills
- Management
- Marketing
- Merchandising
- Retail Sales
- Type 75 wpm
- Organizational Skills
- Property Leasing
- Data Entry
- Administrative Experience
- Communication skills
- Writing skills
- Customer service
Timeline
Shift Leader
Half Price Books
04.2019 - Current
Member Services
Planet Fitness
08.2018 - 04.2019
High school or equivalent - General Studies
S. Grand Prairie High School
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