Always to learn something new everyday
Kelli Waldrep
L
Anderson,IN
Summary
Proven achiever with a track record of enhancing customer satisfaction and retention at the United States Post Office. Excelled in problem-solving and product knowledge, significantly increasing sales targets. Skilled in Microsoft Outlook and adept at building customer relationships, demonstrating a strong blend of technical and interpersonal skills. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Sales and Service Representative
United States Post Office
12.2015 - Current
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Diversion And Child Support Clerk
Madison County Courthouse
07.2014 - 02.2016
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Treasurer
Kelli's Auction
06.2006 - 08.2014
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
- Implemented strategies to improve organizational financial performance.
- Led financial planning and forecasting process to allocate resources in line with business demands.
- Analyzed financial data to identify trends, risks and opportunities.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Streamlined banking relationships, improving efficiency and reducing service fees.
- Played a key role in driving cost reduction initiatives across multiple departments resulting in significant operating expense savings.
Education
High School Diploma -
Anderson High School
Anderson, IN 05.2001 -
Skills
Goal-Oriented
Cold-calling
Performance Tracking
Customer Service
Customer Retention
Client Service
Problem-solving abilities
Product Knowledge
Problem Resolution
Follow-up skills
Microsoft Outlook
Interests
Being the biggest cheerleader of my kids and there endeavors
As a mother of three and their huge gap in age i enjoy all there sport activities , college experiences and group involvement they have.
Timeline
Sales and Service Representative
United States Post Office
12.2015 - Current
Diversion And Child Support Clerk
Madison County Courthouse
07.2014 - 02.2016
Treasurer
Kelli's Auction
06.2006 - 08.2014
High School Diploma -
Anderson High School
05.2001 -
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