Kelli Walker
Elgin,TX
Summary
Dynamic professional with a proven track record at RateGenius Inc., excelling in problem-solving and effective communication. Skilled in project management and data analysis, I fostered positive relationships and ensured compliance with HR regulations. My commitment to creating a safe learning environment and enhancing customer service has consistently driven successful outcomes.
Overview
13
13
years of professional experience
Work History
Assistant Teacher
Immanuel Day School
Pflugerville, Texas
08.2024 - 04.2025
- Evaluated student work using established criteria.
- Attended faculty meetings as requested by the lead teacher.
- Participated in professional development workshops related to teaching strategies.
- Assisted in developing IEPs for special education students as needed.
- Prepared reports on student performance for administrators.
- Encouraged positive behavior with rewards and incentives.
- Assisted classroom teacher in developing and implementing lesson plans.
- Helped maintain a safe and orderly learning environment.
- Supervised small group activities.
- Assembled instructional materials for children's projects and play-time.
- Implemented lesson plans for students with varying learning styles.
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Built and strengthened positive relationships with students, parents, and teaching staff.
HUMAN RESOURCE GENERALIST
RateGenius Inc.
Austin, TX
08.2012 - 09.2023
- Ensured compliance of human resources programs with federal, state, and local employment laws.
- Conducted background checks, reference checks and employment verification.
- Resolved employee payroll, benefits, HRIS, and personnel inquiries promptly and courteously.
- Served as onsite HR liaison for new hire orientation and onboarding processes.
- Managed HRIS by entering new hires, processing job changes, and uploading essential documents.
- Collaborated with accounting to communicate payroll-related information regarding pay changes and reimbursements.
- Administered compensation, benefits, pension, and incentive programs effectively.
- Oversaw job classification processes and updated job descriptions accordingly.
- Provided guidance on labor laws to ensure adherence to applicable regulations.
- Developed employee handbooks, including design and layout.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Conducted benefits administration for benefit-eligible employees.
- Designed new employee packages and sent out via mail and e-mail.
- Audited job postings for old, pending, on-hold and draft positions.
- Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
FACILITIES COORDINATOR/FRONT DESK RECEPTIONIST
RateGenius Inc.
Austin, TX
08.2012 - 09.2023
- Managed inbound and outbound mail, ensuring timely delivery to appropriate departments.
- Processed purchase orders for new materials needed for upkeep or repair of facilities.
- Coordinated organization and setup of company events, including catering orders.
- Managed reception area, logging guest/vendor visits in Pingboard and ensuring proper escorting.
- Monitored exterior areas, including parking, outdoor eating spaces, and designated smoking zones.
- Scheduled food truck vendors, managing vendor notifications and logistics.
- Project managed facility operations, coordinating maintenance requests and office space adjustments.
- Assisted with scheduling appointments, meetings, and travel arrangements.
- Researched new products or services that could improve the efficiency of the facility.
- Assisted with relocations and remodeling.
- Supervised janitorial staff on a daily basis to ensure that cleaning tasks are completed efficiently.
CUSTOMER SERVICE REPRESENTATIVE II
RateGenius Inc.
Austin, TX
08.2012 - 09.2017
- Managed high call volume, averaging 40 calls daily, with professionalism and tact.
- Completed loan refinance applications, ensuring accuracy and compliance.
- Gathered and verified required customer information to facilitate processing.
- Assisted customers in completing loan documents for efficient transactions.
- Trained new hires on best practices and operational procedures.
- Defused volatile customer situations with calmness and courtesy.
- Utilized computers and phones to multitask effectively during busy periods.
- Communicated with customers via email and chat using Mitel system.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Education
Cosmologist - Beauty
Olge Beauty School
Houston, TX08-2024
Associate of Applied Science - Criminal Justice
Colorado Tech University
Colorado Springs, CO01.2011
SECONDARY SCHOOL -
Garza Gonzales High School
Austin, TX01.2010
Skills
- Problem-solving skills
- Computer literacy
- Project management tools
- Effective communication
- Data management
- Reception and filing
- Administrative support
- Customer service
- Behavior management
- Lesson planning
- Data analysis
- Parent-teacher communication
- Safe learning environment
References
References available upon request.
Timeline
Assistant Teacher
Immanuel Day School
08.2024 - 04.2025
HUMAN RESOURCE GENERALIST
RateGenius Inc.
08.2012 - 09.2023
FACILITIES COORDINATOR/FRONT DESK RECEPTIONIST
RateGenius Inc.
08.2012 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE II
RateGenius Inc.
08.2012 - 09.2017
Cosmologist - Beauty
Olge Beauty School
Associate of Applied Science - Criminal Justice
Colorado Tech University
SECONDARY SCHOOL -
Garza Gonzales High School
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