KELLI WRIGHT
Chicago,IL
Summary
Hardworking and passionate job seeker seeking a challenging position where I can utilize my exceptional communication and interpersonal skills to empower and assist parents in navigating various systems. I am committed to making a positive impact on the lives of families by providing them with resources, support, and guidance they need to thrive.
Overview
24
24
years of professional experience
Work History
Special Education Paraprofessional
Chicago Public Schools, Corliss Early College Stem
08.2020 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Customer Service Agent
Hertz Global Holdings
08.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Contract Administrator
CVR Associates
09.2017 - 06.2019
- Responsible for processing tenant moves and rent increases
- Perform owner's eligibility, schedule inspections, and determine rent, monitoring moves notifying participants and property owners of result
- Ensure files meet SEMAP, HUD, and CHA compliance
- This position is critical to building a positive service experience for the organization's clients and as such, it is supported by all levels of company management to attain top level customer service performance goals.
- Adhered to legal and contractual requirements for compliant contract processes.
Recertification Specialist
East Lake Management
02.2016 - 09.2017
- Assists in the development and implementation of goals, objectives, policies and priorities; Maintains re-certification schedule
- Processes notices to residents 120 days prior to anniversary move-in date
- Completes interviews with residents, completing re-certification forms completely and accurately
- Conducts background check and document invoice number in resident file
- Provide screening reports to Manager for review
- Complete re-certification in Yardi database Prepare lease for resident and obtain signature on lease and all back up documentation
- Must have excellent interpersonal and customer service skills
- I am familiar with project-based subsidy programs.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
DMC, Leasing Professional
08.2015 - 09.2016
- Schedule appointments for prospects to tour, record traffic and leasing activity
- Enter information from Property Solutions into Onesite to prospect, waitlist and select units for new residents
- Monitor occupancy and availability of units
- Verifying applications and notifying applicants of approval or denial
- Complete follow-up of all rental inquiries
- Preparing move-in packages and lease paperwork
- Walking through units to ensure they are ready
- Conduct resident surveys as directed by the General Manager
- Collect deposit and/or fees associated with move-in
- Participate in property inspections, quarterly, move-in and move-out
- Ensuring that the grounds, showing routes, models, leasing carts, and office are ready to use and view
- Assist with marketing of community on campus
- Negotiate lease extensions with current residents when possible
- Assist in the performance of turn events as directed by the General Manager
- Address complaints and resolve issues in a timely and professional manner
- Oversee move- in/ move-out of residents.
CSR
Manpower, Data
10.2014 - 08.2015
- Processed customer gift orders for World's Finest Chocolate by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
- Reviewed work orders and accurately input data into company database
- Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays
- Answered phone calls and assist with other office duties during periods of heavy workflow
Customer Account Executive II
Comcast
10.2011 - 01.2014
- Elicits and records customer information and inquiries, followingprompts from a computerized system
- Troubleshoots and resolves technical problems over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
- Researched and identified trends in service/equipment problems anddocuments processes used to correct issues, reporting consistent problems to the escalation agent
- Proactively learns new technologies within the Comcast products
- Prepares work orders when required and ensures appropriate procedures are followed and dispatch technicians for trouble calls and new installs
- Promotes and sells services, process and confirm all sells to meet or exceed my monthly goal
- Support other lines of business as call volume dictates
- Maintains and coordinates interdepartmental communications
- Consistently meets or exceed established goals and performance metrics and achieves overall performance goals of the organization
- Assist with floor support and supervisor escalation call backs
Accounting Associate/ CSM
Walmart
11.2005 - 10.2009
- Process all cash registers to assure accuracy, make daily deposits and input data into the computer smart system
- Process WIC, Coupons and Checks, encode checks and release money to Armor Car
- Balance and Audit registers to prevent shortages
- Work with Loss Prevention in apprehensions after identifying known shortages
- Make schedules, train new associates and coach associates to be promoted
- Balance the ATM machine, self-checkout registers and balance money transfers and money order through our Money Gram system
- Resolve credit card payment issues, fraudulent activity and any disputed inquiries
- Supervised 100+ associates who operate cash registers, courtesy associates, service desk and money financial center associates
- Assist in scheduling, coach associates for improvement, train associates in career growth
- Interview candidates for employment, assist in orientations and provide literature to help associates have a better understanding of their job descriptions
- Assist senior management in Opening and Closing the store
- Assure every guest enjoy their shopping experience, provide excellent Customer Service and address customers concerns and resolve issues.
Selling Specialist
Carson Pirie Scott
10.1999 - 12.2005
- Dept
- Maintained and stocked the area, with new arrivals, featured items and latest trends
- Cashier, assist guest one on one in selecting merchandise, open new credit card accounts and process credit card applications
- Assist Loss Prevention in the apprehension of shoplifters
- Accurately balanced my register and zoned my department to prepare it for the next shift
- Planned special events to promote new merchandise, such as Fashion Shows, Trendsetter competitions for inspiring youths who would like to learn about the fashion industry.
Education
High School Diploma -
Fenger Academy High School
Chicago, ILSkills
- Easy Lobby, Onesite, Property Solutions, Microsoft Office, Internet Explorer, Scan coin, Teller mate, Check Encoder, SAP, Adding machine, fax and copier
- IEP Implementation
- Collaborative Environments
- Developing Social Skills
- Online Systems
Timeline
Special Education Paraprofessional
Chicago Public Schools, Corliss Early College Stem
08.2020 - Current
Customer Service Agent
Hertz Global Holdings
08.2019 - 04.2020
Contract Administrator
CVR Associates
09.2017 - 06.2019
Recertification Specialist
East Lake Management
02.2016 - 09.2017
DMC, Leasing Professional
08.2015 - 09.2016
CSR
Manpower, Data
10.2014 - 08.2015
Customer Account Executive II
Comcast
10.2011 - 01.2014
Accounting Associate/ CSM
Walmart
11.2005 - 10.2009
Selling Specialist
Carson Pirie Scott
10.1999 - 12.2005
High School Diploma -
Fenger Academy High School
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