Fitness and wellness, reading for personal development, traveling to experience diverse cultures, community outreach
Hi, I’m
Kellia Jaddoo
Summary
Dedicated and detail-oriented pre-physician associate candidate with a strong foundation in healthcare practices, patient care, and medical terminology. Experienced in providing exceptional customer service in healthcare and non-healthcare settings, ensuring patient satisfaction and efficient communication. Adept at handling administrative tasks, assisting with clinical procedures, and fostering a compassionate patient experience. Passionate about delivering high-quality service, building meaningful connections, and creating a welcoming and supportive environment for all.
Overview
8
years of professional experience
1
Certification
Work History
Spine and Wellness Centers of America
MEDICAL ASSISTANT
11.2022 - Current
Job overview
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Prepared lab specimens for diagnostic evaluation.
Baptist Health South Florida
PHYSICIAN PATIENT REPRESENTATIVE
08.2022 - 11.2022
Job overview
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Interlab Corp
CLINICAL RESEARCH ASSISTANT
02.2022 - 04.2022
Job overview
- Assisted with research protocol development
- Prepared samples for analysis by performing complex sample preparation tasks; isolated PBMC samples and stored them in liquid nitrogen
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained a safe and organized laboratory environment by adhering to OSHA regulations and workplace safety standards.
International Vessel Documentation
DOCUMENT SPECIALIST
11.2021 - 02.2022
Job overview
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Coordinated the closure, registration, and renewal processes of vessels with the U.S. Coast Guard and Florida Tag Agencies
- Managed the receipt and dispatch of correspondence to clients and external agencies
Impact Health
PHLEBOTOMIST
02.2021 - 11.2021
Job overview
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Traveled to different sites and administered the COVID-19 vaccine
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Florida International University Wellness and Recreation Center
MARKETING LEAD
09.2019 - 02.2021
Job overview
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Collaborated with the marketing team to develop targeted social media strategies.
- Conducted periodic competitor analyses to benchmark and strategize on market positioning, influencing long-term planning.
Florida International University Wellness and Recreation Center
MEMBERSHIP ASSISTANT & MARKETING ASSISTANT
11.2018 - 09.2019
Job overview
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries.
- Assisted in creating written, video, and image content for marketing channels.
Barnes and Noble at FIU
BOOK SELLER
07.2018 - 10.2018
Job overview
- Supported the daily operations of the bookstore, performing cashier duties and processing transactions accurately.
- Provided excellent customer service, addressing inquiries about books, authors, and genres promptly and knowledgeably.
- Ensured smooth operation of e-commerce platform, updating online inventory regularly and processing orders efficiently.
- Handled incoming shipments efficiently, unpacking boxes carefully while verifying accuracy against invoices before stocking shelves accordingly.
The Heart Foundation of Jamaica
MEDICAL RECEPTIONIST
03.2017 - 08.2017
Job overview
- Assisted five cardiologists with administrative tasks, enabling them to focus on quality patient care.
- Coordinated patient scheduling, check-in, check-out.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
Sutherland Global Services, Microsoft
CUSTOMER CARE AGENT
11.2016 - 01.2017
Job overview
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Education
Florida International UniversityMiami, FL
Bachelor of Science from Natural and Applied Sciences, Minor in Biology
01.2022
Immaculate Conception High SchoolKingston, Jamaica
Associate of Arts And Sciences
06.2015
Skills
- Active listening
- Analyzing and resolving problems
- Critical thinking
- Calm under pressure
- Organizational skills
- Excellent team player
- Flexible and adaptable
- Dependable and responsible
- Medical Terminology
- Phlebotomy
- Public Speaking
- Microsoft Suite
Certification
- Phlebotomy (NHA) License, 03/2021 to CURRENT
- Phlebotomy Certified (CPT), 08/2020 to CURRENT
- BLS/CPR Certified, 03/10/21 to 03/2023
Interests
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time off401k matchTimeline
MEDICAL ASSISTANT
Spine and Wellness Centers of America
11.2022 - Current
PHYSICIAN PATIENT REPRESENTATIVE
Baptist Health South Florida
08.2022 - 11.2022
CLINICAL RESEARCH ASSISTANT
Interlab Corp
02.2022 - 04.2022
DOCUMENT SPECIALIST
International Vessel Documentation
11.2021 - 02.2022
PHLEBOTOMIST
Impact Health
02.2021 - 11.2021
MARKETING LEAD
Florida International University Wellness and Recreation Center
09.2019 - 02.2021
MEMBERSHIP ASSISTANT & MARKETING ASSISTANT
Florida International University Wellness and Recreation Center
11.2018 - 09.2019
BOOK SELLER
Barnes and Noble at FIU
07.2018 - 10.2018
MEDICAL RECEPTIONIST
The Heart Foundation of Jamaica
03.2017 - 08.2017
CUSTOMER CARE AGENT
Sutherland Global Services, Microsoft
11.2016 - 01.2017
Florida International University
Bachelor of Science from Natural and Applied Sciences, Minor in Biology
Immaculate Conception High School
Associate of Arts And Sciences
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