KELLIA LYNN JONES
Des Moines,Washington
Summary
Compassionate and detail-oriented Patient Access Representative with a proven track record of delivering exceptional support to patients in high-pressure medical settings, including Radiology and Radiation Oncology clinics. Expertise includes patient registration, insurance verification, medical authorizations, and scheduling, while upholding exemplary customer service standards and strict HIPAA compliance. Proficient in fostering patient trust and coordinating care. Committed to enhancing patient experiences through attentive professional service and efficient problem-solving with empathy.
Overview
23
23
years of professional experience
Work History
Patient Access Representative III
Conifer Healthcare Solutions
Burien, WA
02.2018 - Current
- RADIATION ONCOLOGY OUTPATIENT CLINIC
- Serve as primary point of contact for oncology patients, providing compassionate support throughout treatment scheduling and registration processes.
- Coordinate radiation oncology appointments, consults, simulations, and follow-up visits while ensuring timely access to care.
- Perform advanced insurance verification, prior authorizations, and benefit investigations for radiation oncology procedures and treatments.
- Assist patients with complex scheduling, referrals, and care coordination between providers, nursing staff, and ancillary departments.
- Train and mentor staff on registration workflows, insurance processes, and customer service best practices.
- Resolve escalated patient access concerns, registration errors, and insurance discrepancies with professionalism and accuracy.
- Utilize EPIC, Mosiaq (and previously Cerner) software applications to maintain accurate patient records and documentation.
- Facilitated patient registration and insurance verification processes to ensure accurate information capture.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Streamlined appointment scheduling procedures, improving patient flow.
Patient Access Representative II
Highline Medical Center (Conifer Transition 2015)
Burien, WA
04.2013 - Current
- OUTPATIENT RADIOLOGY SERVICES
- Managed patient registration and scheduling for outpatient diagnostic imaging services.
- Verified insurance eligibility, benefits, and verified authorizations for advanced imaging procedures.
- Scheduled and confirmed diagnostic imaging appointments, injections, surgeries, and medical exams.
- Collected patient consent forms, treatment acknowledgments, and HIPAA documentation.
- Provided exceptional customer service by greeting patients, answering questions, and directing visitors appropriately.
- Created patient estimates and collected liabilities at the time of service.
- Transcribed imaging referral orders into EPIC for technician and provider use.
- Handled multi-line telephone communications and coordinated care between providers and patients.
Manager
Curves
Normandy Park/Burien, WA
09.2003 - 06.2013
- Managed daily facility operations and supervised staff.
- Handled payroll, financial reporting, deposits, and account balancing.
- Scheduled appointments, coordinated meetings, and managed customer communications.
- Trained employees on software applications and operational procedures.
- Maintained exercise equipment and ensured facility safety standards.
Education
Medical Assisting Program -
Highline Community College
Des Moines, WA03-2009
Associates of Arts (AA Degree) -
Highline Community College
Des Moines, WA06-2006
Family Child Birth Center - undefined
Highline Medical Center Volunteer
Burien, WA01-2006
High School Diploma -
Mount Rainier High School
Des Moines, WA06-2001
Skills
- Patient Registration & Intake
- Insurance Verification & Authorizations
- Radiation Oncology Scheduling
- Medical Terminology
- HIPAA Compliance
- Electronic Medical Records (EPIC, Mosiaq & Cerner)
- Customer Service & Patient Advocacy
- Multi-line Phone Systems
- Critical Thinking & Problem Solving
- Care Coordination
- Medical Office Administration
Timeline
Patient Access Representative III
Conifer Healthcare Solutions
02.2018 - Current
Patient Access Representative II
Highline Medical Center (Conifer Transition 2015)
04.2013 - Current
Manager
Curves
09.2003 - 06.2013
Family Child Birth Center - undefined
Highline Medical Center Volunteer
Medical Assisting Program -
Highline Community College
Associates of Arts (AA Degree) -
Highline Community College
High School Diploma -
Mount Rainier High School