Kellia Rivera
San Leandro,CA
Summary
I am seeking a job that will allow me to continue to grow my skills as a professional in the area of customer service I’m Hardworking and reliable employee with extensive background with providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Sales Associate
Footlocker, Footlocker
San Leandro, California
12.2025 - Current
- Assisted customers in selecting footwear and apparel based on personal preferences.
- Maintained a clean and organized sales floor to enhance customer experience.
- Promptly handled customer inquiries and resolved issues to ensure satisfaction.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
Bartender
Chilis's Bar and Grill
San Leandro, California
11.2025 - Current
- Greeted customers, ensuring a welcoming atmosphere and enhancing overall experience.
- Maintained clean and organized bar area, contributing to efficient service and customer satisfaction.
- Prepared and served a variety of beverages, catering to diverse customer preferences and driving repeat business.
- Adhered to established safety and sanitary protocols in daily operations.
- Performed opening and closing duties, including restocking of supplies
Cashier/Customer Service Representative
Whole Foods Market Inc
New York, New York
06.2024 - 11.2025
- Assisted customers with product inquiries, enhancing their shopping experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries regarding store policies, ensuring clear understanding and compliance.
- Handled returns and exchanges according to store policies professionally.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained cleanliness and organization of checkout areas and surrounding spaces.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Cobble Hill High School Of American Studies
Brooklyn, NY06-2025
Skills
- Sales techniques
- Product display
- Customer service
- Cash handling
- Time management
- Team building
- Effective communication
- Conflict resolution
- Excellent people skills
- Outgoing personality
Timeline
Sales Associate
Footlocker, Footlocker
12.2025 - Current
Bartender
Chilis's Bar and Grill
11.2025 - Current
Cashier/Customer Service Representative
Whole Foods Market Inc
06.2024 - 11.2025
High School Diploma -
Cobble Hill High School Of American Studies