Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellianne Goolsby

Anderson,SC

Summary

Pharmacy Technician and Billing Specialist with a proven track record at Walgreens and AnMed Health. Excelled in workflow optimization and claims processing, enhancing patient satisfaction and billing accuracy. Skilled in teamwork and HIPAA compliance, significantly improving operational efficiency.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

Walgreens
11.2017 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Billing Specialist

AnMed Health
02.2021 - 01.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Located errors and promptly refiled rejected claims.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.

Education

High School Diploma -

South Carolina Virtual Charter School
Columbia, SC
06-2017

Skills

  • Claims processing
  • Workflow optimization
  • Insurance billing
  • Claim submission
  • HIPAA
  • Denial management

Timeline

Billing Specialist

AnMed Health
02.2021 - 01.2024

Pharmacy Technician

Walgreens
11.2017 - Current

High School Diploma -

South Carolina Virtual Charter School

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Kellianne Goolsby