Lee Howard
CVS Pharmacy
NORTHREADING,MA
1
Certification
11
years of professional experience
Detail-oriented healthcare professional transitioning from Pharmacy Technician to Medical Billing and Coding. Expertise in insurance verification, HIPAA-compliant documentation, and data entry. Knowledgeable in ICD-10, CPT/HCPCS coding, claims submission, and denial management, with practical experience in EHR and billing software. Effectively supports claims workflow and resolves coverage issues to facilitate accurate billing.
Work History
Pharmacy Technician
2 Years 1 Month- Processed prescription orders accurately and efficiently, ensuring patient safety and compliance with regulations.
- Educated patients on medication usage and potential side effects, enhancing customer understanding and satisfaction.
- Operated pharmacy software for prescription management, improving workflow efficiency within the pharmacy environment.
- Assisted pharmacists in maintaining inventory levels, reducing stock discrepancies through systematic checks.
- Collaborated with pharmacy team to streamline operations, contributing to faster service delivery during peak hours.
- Resolved patient inquiries and issues promptly, demonstrating effective communication skills and commitment to service excellence.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
8 Years 3 Months- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Conducted regular quality assurance checks on medications to uphold high standards of pharmaceutical care.
- Trained new staff on operational procedures and customer service protocols, fostering a supportive team environment.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Education
Undergraduate Certificate - Medical Billing And Coding
- Dean's List
- Honor Roll
- 3.89 GPA
Skills
HIPAA compliance
Medical terminology
Claims processing
Insurance coding
Error resolution
Error resolution
HCPCS coding
Diagnostic coding
Regulatory compliance
Medical claims coding
Data entry
Regulatory compliance
Certification
- CPC - Certified Professional Coder
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - CurrentRead More
Pharmacy Technician
Walgreens
01.2016 - 04.2024Read More
DeVry University
Undergraduate Certificate from Medical Billing And Coding
Read More