Kellie Williamson
Flat Rock,MI
Summary
Strong background in customer service, policy compliance, and document review. Clear communication, attention to detail, and handling sensitive transactions with accuracy and care.
Overview
26
26
years of professional experience
Work History
Department of State Aide
State of Michigan
Taylor, Michigan
07.2024 - Current
- Examine documents to verify information and identify potential fraud.
- Review paperwork for accuracy.
- Provide customer service and support while following policies and procedures.
- Protect and handle customers' confidential and sensitive information.
- Register voters.
- Issue Driver's Licenses and State Identification.
- Administer testing.
- Organized daily tasks to meet deadlines effectively.
- Monitored cash transactions to ensure accurate handling and reporting.
Team Leader
Meijer
Flat Rock, MI
08.2000 - 07.2024
- Led team members across sales floor, front end, and stockroom tasks.
- Monitored daily store operations and assigned work based on priority.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Resolved customer concerns.
- Communicated updates with supervisors and team members during shift changes.
- Enforced safety, attendance, and workplace expectations.
- Maintained a positive work environment.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Education
High School Diploma -
Flat Rock High School
Flat Rock, MI06-1990
Skills
- Document review
- Fraud detection
- Driver licensing
- Voter registration
- Cash control
- Policy compliance
- Customer service
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Scheduling appointments
- Document filing
- Office equipment operation
- Relationship building
- Reliability and punctuality
- Active listening
- Professional phone etiquette
- Positive demeanor
- Positive demeanor
Timeline
Department of State Aide
State of Michigan
07.2024 - Current
Team Leader
Meijer
08.2000 - 07.2024
High School Diploma -
Flat Rock High School