Sydney Igboka
Lansing
Summary
Personable and dedicated Customer Service Representative with extensive experience in the medical insurance industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Department of State Aide
State of Michigan
3315 E Michigan Ave, Lansing, MI 48912
07.2025 - Current
- Providing exceptional Customer Service to all customers while working in the CARS MMP System for all transactions
- Scheduling Appointments for Customers ·
- Completing Title transactions, duplicate titles, transferring title ownership for vehicles, ORV, Snowmobiles, Mobile homes, and more.
- Renewing Tabs
- Issuing/Renewing new License or duplicates Licenses for those who may have lost previous one issued.
- Issuing Real ID's with compliant documents such as U.S. Passports, Birth Certificates recorded by county Vital records, Permanent Resident Card, etc.
- Reviewing License Records such as suspensions, interlock program, tickets, etc.
- Issuing State identification Cards or replacing Duplicates State ID's ·
- Changing Address and completing name changes for Customers ·
- Completing New Plate transactions ·
- Scheduling and Grading Exams for A Commercial Driver's License or Commercial Driver's License Endorsement Test, Temporary Permit, Chauffeur License, Hazardous Materials Endorsement Test, Mechanic Endorsement Test, Motorcycle Endorsement Test, or Recreational Vehicle Endorsement Test
- Processing Apostille Transactions
Secretary of State
Department of State Aide
Novi, MI
11.2024 - 07.2025
- Providing exceptional Customer Service to all customers while working in the CARS MMP System for all transactions
- Scheduling Appointments for Customers
- Completing Title transactions, duplicate titles, transferring title ownership for vehicles, ORV, Snowmobiles, Mobile homes, and more.
- Renewing Tabs
- Issuing/Renewing new License or duplicates Licenses for those who may have lost previous one issued.
- Issuing Real ID’s with compliant documents such as U.S. Passports, Birth Certificates recorded by county Vital records, Permanent Resident Card, etc.
- Reviewing License Records such as suspensions, interlock program, tickets, etc.
- Issuing State identification Cards or replacing Duplicates State ID's
- Changing Address and completing name changes for Customers
- Completing New Plate transactions
- Scheduling and Grading Exams for A Commercial Driver's License or Commercial Driver's
Customer Service Representative
Maximus
East Lansing, MI
12.2020 - 10.2023
- Enrolling Beneficiaries into Medicaid health plans such as McLaren, Molina, Priority Health, Blue Cross complete etc
- Educating and communicating healthcare information to beneficiaries who need assistant to maneuver through health care plans
- Answering Beneficiaries and Caregivers inquiries, questions and concerns regarding their health plan benefits
- Utilizing outstanding customer service skills, demonstrating strong verbal communication skills in a call center environment, ranging to over 400 total phone calls per day, per team unit
- Entering sensitive patient information into the computer system to assist in the enrollment process
Customer Service Representative
Manpower
07.2020 - 12.2020
- Inbound Customer Service Representative answering calls assisting the State of Michigan with the enrollment process for Beneficiaries into Medicaid health plans
- Being committed to a strong work ethic, while providing great customer service skills
- Being detailed oriented
- Multi-tasking, listening, performing strong verbal communication and data entry skills
- Enrolling Beneficiaries into Medicaid health plans such as McLaren, Molina, Priority Health, Blue Cross complete etc.
- Educating and communicating healthcare information to beneficiaries who need assistant to maneuver through health care plans
- Answering Beneficiaries and Caregivers inquiries, questions and concerns regarding their health plan benefits
- Utilizing outstanding customer service skills, demonstrating strong verbal communication skills in a call center environment, ranging to over 400 total phone calls per day, per team unit
- Entering sensitive patient information into the computer system to assist in the enrollment process.
Cashier/ Food Line Specialist
Chipotle Mexican Grill
03.2016 - 03.2020
- Being a team leader and providing exceptional customer service
- Assisting in the training of all new employees
- Providing the training you need to feel confident working at any station grill, cashier duty, food prep, salsa and expo
- Creating a friendly atmosphere that our customers expect and enjoy
- Working as a Cashier and Food line specialist
- Welcoming customers, answering telephone calls to assist customers with any questions or concerns regarding our menu and food selections and providing recommendations
- Operating the cash registers, and other electronics devices to properly perform transactions and balance the cash register.
Athletic Director Assistant Intern
Lima Senior High School
01.2019 - 03.2019
- Job shadowing the Athletic Director and his Secretary
- Assisting and managing crowd control
- Selling 50/50 raffle tickets
- Organizing team uniform apparel and delivering them to team players
- Overseeing organizing senior night photos
- My daily task consisted of arriving to all school games early to assist in putting up signs to direct students to the student section, parents, and home visitors
- Assisting with the team players section to verify proper seating was available and organized
- Keeping records of how many people would be coming to the games, and food expenses for the concessions
- Assisting the referees to their locker rooms
- Assisting the visiting teams to their locker rooms
- Racking the balls up during half time and placing them out
- Assisting with the scoreboard tables and documenting the books for the opposing team if no assistant was available on their end
- Keeping observation on the amount of people participating in the games, making sure that everyone is seated and safe.
Education
Master's Degree - Business
University of Northwestern Ohio
Lima, OH11.2020
Bachelors - Sports Marketing and Management
University of Northwestern Ohio
Lima, Ohio06.2019
High School Diploma - undefined
Sexton High School
Lansing, Michigan06.2016
Skills
- Data Entry
- Observation Skills
- Office Duties
- Insurance Billing
- Registration and Admissions
- Team Collaboration
- Quality Assurance
- Proof Reading
- Electronic Filing
- Organization Skills
- Multitasking Skills
- Listening Skills
- Problem Solving Skills
- Verbal & Nonverbal Communication Skills
- Team Orientation
- Process Improvement
- Financial Procedures Adherence
- Payment Processing
- Team Leadership
- Problem-Solving
- Multitasking and Organizing
- Detail Orientated Skills
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/sydneymorrell
LEADERSHIP COMMUNITY INVOLVEMENT
- Member of JV Softball Team (2017-2019)
- Strong knowledge in administrative duties. I possess strong leadership skills that produce capabilities that motivate me to accomplish great results. I strive for excellence and demonstrate outstanding Customer Service and relationship skills implementing Quality Management, Planning, Training, Reviewing, Assessing, and researching Orchestrated Expense control, records maintenance, monitor security issues and careful decision-making. Maintaining organizational, prioritizing knowledge on Microsoft Office and knowledge of various office equipment.
Timeline
Department of State Aide
State of Michigan
07.2025 - Current
Secretary of State
Department of State Aide
11.2024 - 07.2025
Customer Service Representative
Maximus
12.2020 - 10.2023
Customer Service Representative
Manpower
07.2020 - 12.2020
Athletic Director Assistant Intern
Lima Senior High School
01.2019 - 03.2019
Cashier/ Food Line Specialist
Chipotle Mexican Grill
03.2016 - 03.2020
Bachelors - Sports Marketing and Management
University of Northwestern Ohio
High School Diploma - undefined
Sexton High School
Master's Degree - Business
University of Northwestern Ohio