Kellie Capp
Palm Coast,FL
Summary
Forward-thinking professional bringing more than ten years of experience working in fast-paced physician practices. Exceptional success meeting organizational measures and corporate performance indicators helping to drive financial improvements for large primary care and specialty practices. Offering a wealth of experience in patient and provider relations with a history of positive management resulting in improved operations and employee retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Florida Healthcare Plans
06.2014 - Current
- Manage daily practice operations of several primary care, specialty and ancillary practices including volunteer program.
- Direct day-to-day administrative and operational functions, offering guidance and leadership to providers, clinical and administrative team members across multiple practices.
- Recruit, hire and train, providing direct supervision, staff development, mentorship and continued learning to employees.
- Introduced leadership development, coaching and motivation model, resulting in the promotion of employees into increased levels of responsibility.
- Achieved or exceeded maximum on all corporate performance indicators in 2021 and 2022.
- Spearheaded and implemented team building activities to improve communication and employee relations resulting in a 20% increase in team engagement.
- Develop policies and procedures for effective practice management.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards for continued compliance with associated regulations.
- Redesigned workflow processes for patient access and back-office, resulting in improved efficiency.
- Directed and participated in the opening of new locations and departments.
- Organized and facilitated Team Lead, Physician and Practice Management meetings.
Referral and Authorizations Administrator/Relief Supervisor
Crouse Irving Memorial Hospital
05.2008 - 04.2013
- Managed staff members and workflows relating to referrals, insurance coverage, new patient scheduling, billing, insurance coding, medical record processing, workers compensation, disability, unemployment, FMLA & no fault cases.
- Developed and implemented successful workflow methods allowing for more efficient referrals and documentation processes, cutting turnaround time by 50% improving patient satisfaction.
- Collected medical information from patients and physicians to complete FMLA and Workers Comp paperwork.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Reviewed medical treatment reports and records, verifying accuracy to maintain database on in-progress and completed referrals, ensuring full data integrity throughout process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared and sent both simple and complex correspondence including letters, payment invoices, responses to legal documents and other similar requests.
- Proved successful working within tight deadlines in fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Education
MBA - Healthcare Management
Herzing University
Madison Wisconsin04.2012
Bachelor of Science - Healthcare Management
Herzing University
Madison Wisconsin12.2010
Associate of Science - Medical Billing And Insurance Coding
Herzing University
Madison Wisconsin04.2008
Skills
- Risk Management
- Critical Thinking
- Time Management
- Decision Making/Problem Resolution
- Policy and Program Development
- Clinical and Administrative Staff Management
- Performance Monitoring
- Patient Care Assessment
- Patient Advocacy
- Process Implementation
- Verbal and Written Communication
Certification
CPPM-AAPC 8/2021
Lean Six Sigma-Green Belt
C.S.S.C. Aveta Business Institute 6/2022
Timeline
Practice Manager
Florida Healthcare Plans
06.2014 - Current
Referral and Authorizations Administrator/Relief Supervisor
Crouse Irving Memorial Hospital
05.2008 - 04.2013
MBA - Healthcare Management
Herzing University
Bachelor of Science - Healthcare Management
Herzing University
Associate of Science - Medical Billing And Insurance Coding
Herzing University