Kellie Crockett
Cordova
Summary
Dynamic, customer-focused professional with a strong background in hospitality and a proven ability to build interpersonal relationships. With 5 years of experience in managing challenging situations and multitasking effectively under pressure, consistently maintains a positive attitude during peak hours. Quick to adapt and dedicated to creating memorable 'wow' moments that enhance customer satisfaction and drive retention. Passionate about delivering exceptional service that fosters loyalty and elevates the overall guest experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Sales
B.P. Service Station
Cordova, Alabama
03.2021 - Current
- Provided customer service and was involved in training new team members each month
- Offered strong customer service skills, keeping customers satisfied and increasing sales annually
- Managed the work of 5 employees, increasing crew efficiency.
- Developed relationships with new staff members and clients, and assisted existing staff members in their career development.
Education
High School Diploma -
Walker High School
Jasper, AL01-2008
Skills
- Customer engagement
- Communication skills
- Computer literacy
- Time management
- Leadership
- Guest services
- Client acquisition
- Sales strategy development
Timeline
Assistant Manager/Sales
B.P. Service Station
03.2021 - Current
High School Diploma -
Walker High School