Kellie De Treville
Summary
Organized waitress with experience in many different restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
years of professional experience
Work History
Waitress
Red Poppy Bistro
2024.04 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
More Brewing Company
2023.12 - 2024.05
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
The James
2023.04 - 2024.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front of House Staff Member
Town House Cafe
2022.08 - 2023.05
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Helped guests at tables when in need of assistance.
Education
Associate of Arts - Fine Arts
Elgin Community College
Elgin, IL06.2028
High School Diploma -
St. Charles East High School
St. Charles, IL06.2009
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Memory retention
- Complex Problem-Solving
- Tableside Service
- Upselling techniques
Timeline
Waitress
Red Poppy Bistro
2024.04 - Current
Waitress
More Brewing Company
2023.12 - 2024.05
Waitress
The James
2023.04 - 2024.04
Front of House Staff Member
Town House Cafe
2022.08 - 2023.05
Associate of Arts - Fine Arts
Elgin Community College
High School Diploma -
St. Charles East High School
Similar Profiles
Nik ChandaNik Chanda
Managing Partner | Emerging Technologies Consultant at Red Poppy VenturesManaging Partner | Emerging Technologies Consultant at Red Poppy Ventures
Ben PhanBen Phan
Caller Representative at Ginger Red Asian BistroCaller Representative at Ginger Red Asian Bistro
Cynthia GasparCynthia Gaspar
Line Cook at Red Dog Bar and BistroLine Cook at Red Dog Bar and Bistro