Kellie Gonzalez
D,OR
Summary
Motivated customer service worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable overall experiences.
Overview
7
7
years of professional experience
Work History
Home Health Care Provider
Michelle Coad
01.2023 - 11.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
Call Center Representative
First Call Resolution
05.2019 - 01.2023
- Provide customer service via chat, email, and phone
- Keep detailed records of all interactions while speaking to multiple families
- Creating various types of macros for different lines of business such as chat and email
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Head waiter
Lonestar BBQ
12.2019 - 11.2020
- Thrived within a high volume restaurant while prepping, hosting, bartending and hosting
- Provided customer with outstanding service
- Trained new staff
Head chocolatier
Willamette Valley Confectionery
02.2017 - 12.2019
- Create and build all recipes
- Extensive Customer Service with Clients and customers
- Trained 4 individual interns
- Works alongside with packaging and creating new products
Cook/Bartender
Press PDX - Marriott Residence Inn
10.2017 - 01.2019
- Design and created all dishes
- Served dishes and while giving excellent Customer Service
- Worked alongside with bartenders to create the best experience for our guest
Education
Associate's Degree - Baking and Pastry - Restaurants Management
Oregon Culinary Institute
Portland, OrSkills
- Time Management
- Customer Service
- Organization
- Attention to Fine Details
- Leadership and Teamwork
- Patient
- Flexibility
- Positivity
Timeline
Home Health Care Provider
Michelle Coad
01.2023 - 11.2023
Head waiter
Lonestar BBQ
12.2019 - 11.2020
Call Center Representative
First Call Resolution
05.2019 - 01.2023
Cook/Bartender
Press PDX - Marriott Residence Inn
10.2017 - 01.2019
Head chocolatier
Willamette Valley Confectionery
02.2017 - 12.2019
Associate's Degree - Baking and Pastry - Restaurants Management
Oregon Culinary Institute
Similar Profiles
Trent StoneTrent Stone
Mechanic at Coad ChevroletMechanic at Coad Chevrolet
Joannie AyalaJoannie Ayala
Teacher at Michelle Obama Elementary SchoolTeacher at Michelle Obama Elementary School
Hailey HarfordHailey Harford
Babysitter at Michelle HarmonBabysitter at Michelle Harmon
Diane TaborDiane Tabor
Personal Care Assistant/Home Health Care Provider at Life Superior Llc.Personal Care Assistant/Home Health Care Provider at Life Superior Llc.
Bryanna CollinsBryanna Collins
Home Health Care Provider at Illinois Department Of Human ServicesHome Health Care Provider at Illinois Department Of Human Services