Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Proven ability to collaborate effectively with teams and adapt to changing needs, consistently delivering efficient and empathetic service to achieve desired results. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Sales Coordinator
Wegmans Family Food Markets
09.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Engaged with customers to build rapport and loyalty.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Executive Secretary/Executive Assistant
Roswell Park Comprehensive Cancer Center
01.2021 - 03.2024
Handled confidential information in professional manner.
Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
Enhanced executive productivity by efficiently managing schedules and appointments.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.