Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kellie Graham

Shreveport,LA

Summary

Adept at transforming customer interactions into sales, I leveraged strategic prospecting and industry networking to exceed sales goals. Specializing in pipeline development and objection handling, my approach has consistently fostered significant client relationships and enhanced sales outcomes, showcasing a blend of persuasive communication and analytical prowess.

Overview

23
23
years of professional experience

Work History

New Business Development Representative

APS Payroll
Shreveport, LA
10.2023 - Current
  • Developed and maintained relationships with new prospects through cold calling, email campaigns, and face-to-face meetings.
  • Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
  • Identified customer needs by asking questions and advising on best solutions.
  • Attended conferences and trade shows to network with potential customers and promote company offerings.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Realtor

Diamond Realty & Associates
Bossier City, LA
01.2021 - Current
  • Showed building models to prospects based on expressed needs and preferences.
  • Developed marketing materials to promote residential real estate listings.
  • Communicated with clients to determine property needs and budget constraints.
  • Cold called clients to obtain exclusives.
  • Ensured compliance with state and federal regulations pertaining to residential real estate transactions.
  • Conducted open houses, public seminars, and home tours for prospective buyers.

New Business Development Representative

American Screening Corporation
Shreveport, LA
09.2013 - 01.2021
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained relationships with existing clients by providing timely support and advice.
  • Greeted and assisted customers to foster positive experiences.
  • Created presentations for prospective clients outlining product features and benefits.
  • Produced sales documents, finalized deals and filed records.
  • Utilized CRM software to track all interactions with customers, ensuring accurate records were maintained.
  • Analyzed customer feedback to identify areas for improvement in products and services.

Sales Associate

Verizon Wireless
Bossier Ci, LA
04.2004 - 03.2009
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Demonstrated product features and benefits for customers' needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Answered customer inquiries regarding product features, pricing, and availability.

Sales Representative Team Leader

Wireless Retail Inc
Shreveport, LA
08.2001 - 03.2004
  • Identified areas of improvement within the team's processes and procedures.
  • Encouraged team members to exceed individual sales goals.
  • Replenished and arranged items to maintain appearance.
  • Developed key customer relationships to increase sales.
  • Maintained detailed records of all sales activities within the team's CRM system.

Education

Donaldson Educational Institute
Metairie, LA

Skills

  • Industry networking
  • Pipeline development
  • Strategic prospecting
  • Objection handling
  • Sales presentations
  • Social media outreach

Accomplishments

Awarded employee of the month in 2014 at the Overton Brooks Medical

15 years of sales experience

15 years of customer service experience

10 years of experience Customer Relations

Member of the National Realtors Association of Louisiana

Timeline

New Business Development Representative

APS Payroll
10.2023 - Current

Realtor

Diamond Realty & Associates
01.2021 - Current

New Business Development Representative

American Screening Corporation
09.2013 - 01.2021

Sales Associate

Verizon Wireless
04.2004 - 03.2009

Sales Representative Team Leader

Wireless Retail Inc
08.2001 - 03.2004

Donaldson Educational Institute

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Kellie Graham