Kellie Gruenefeld
Columbia,MO
Summary
Dedicated professional with strong problem resolution and active listening skills. Expertise in managing cleaning operations and building trust with clients through personalized service and attention to detail.
Overview
15
15
years of professional experience
Work History
Residential House Cleaner
Queen Clean
Fulton Mo
10.2019 - 03.2025
- Implemented efficient cleaning techniques to enhance overall service quality.
- Trained new staff on cleaning protocols and safety standards.
- Developed customized cleaning plans tailored to client needs.
- Conducted thorough inspections to ensure compliance with quality standards.
- Streamlined inventory management for cleaning supplies and equipment.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
Manger Front of House
Copper Mine
Fulton Mo
04.2017 - 09.2019
- Oversaw daily operations to ensure compliance with safety and environmental regulations.
- Developed and implemented strategies to enhance production efficiency and reduce operational costs.
- Led a team of supervisors, providing mentorship and guidance to improve workforce performance.
- Analyzed operational workflows, identifying bottlenecks and recommending process improvements.
- Managed inventory control systems, optimizing stock levels to meet production demands.
- Facilitated training programs on safety protocols and equipment handling for new employees.
Office Manager
B Construction
Fulton
04.2014 - 06.2017
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Developed and maintained office procedures, ensuring compliance with company policies and industry regulations.
- Led cross-functional teams in project initiatives to enhance workplace productivity and communication.
- Coordinated logistics for company events, enhancing employee engagement and organizational culture.
Sales Representative Team Leader
Beauti Control Cosmetics
04.2010 - 12.2015
- Assisted team in achieving sales goals through effective communication and collaboration.
- Developed product knowledge to provide accurate information and support to customers.
- Supported training sessions for new sales representatives, enhancing team performance and integration.
- Managed inventory levels to ensure product availability during peak sales periods.
- Collaborated with marketing team to implement promotional strategies that increased customer engagement.
- Participated in team meetings to share insights and foster a collaborative work environment.
Education
High School Diploma -
Warren County R3
Warrenton, MO08-1998
Skills
- Deep cleaning expertise
- Floor cleaning techniques
- Reliability and punctuality
- Eco-friendly cleaning practices
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
- Conflict resolution
- Computer proficiency
- Microsoft outlook
- Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Administrative support
Timeline
Residential House Cleaner
Queen Clean
10.2019 - 03.2025
Manger Front of House
Copper Mine
04.2017 - 09.2019
Office Manager
B Construction
04.2014 - 06.2017
Sales Representative Team Leader
Beauti Control Cosmetics
04.2010 - 12.2015
High School Diploma -
Warren County R3