Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Kellie Haley, Ph.D.

Kellie Haley, Ph.D.

Spanish Fort,AL

Summary

As a highly motivated molecular biologist with a passion for learning and sharing knowledge, I have transitioned from bench to business and now apply my scientific expertise to serve the science community in new and creative ways. Whether developing effective communications suited to technical, non-technical, or mixed audiences or leading cross-functional business initiatives, I strive to help provide the high-quality products and services that customers in labs, hospitals, and in the field expect and deserve.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Employee Engagement & Communications - Business Planning Specialist

MilliporeSigma
01.2023 - Current
  • Serve as Customer Excellence (CEx) Business Partner focused on Communications & Employee Engagement activities for nearly 400 employees by continuing all activities from previous role - including monthly performance and departmental newsletters, supporting collaboration tools (Office 365 suite), and designing high-impact presentations.
  • Lead coordination of the Commercial Americas Week & Customer Excellence Appreciation Week employee engagement efforts to help employees connect virtually in activities with each other and leaders across all of North America and Latin America. This effort also includes coordination of the annual CEx Awards programs for the Americas regions.
  • Develop and lead CEx Communication Champions program to raise awareness and promote the development of employee communication skills. This on-going program provides opportunities to job shadow, expand basic graphic design and writing skills, and gain hands-on experience as contributors to our communications.

Head of Communications and Change Management

MilliporeSigma
09.2022 - 01.2023
  • Publish monthly CEx newsletters, both internal to CEx and shared out to business partners with critical performance updates
  • Lead coordination of the annual Customer Excellence Appreciation Week employee engagement activities in Commercial Americas
  • Run monthly coffee hour session for Customer Excellence focused on Office 365 program usage for collaborative work
  • Serve as Change Management consultant for CEx projects

Communications & Strategic Project Support Manager

MilliporeSigma
01.2018 - 09.2022
  • Established first formal communication plans for Customer Excellence (CEx) - a department of 300-400 employees
  • Became an expert on company branding guidelines to implement brand strategy in CEx communications and graphics
  • Co-led the Global Knowledge Project to implement Knowledge Centered Service (KCS) support through Salesforce (SFDC) customer relationship management (CRM) software. This effort, implemented in October 2020, gives worldwide access to internal knowledge articles with answers to customer inquiries.
  • Worked with PMO to lead the Global Web Form improvements project for the SigmaAldrich.com site, which was implemented in 2019 and led to improved routing and case handling efficiency of web-based inquiries
  • Selected to participate in the Enabling Women Leaders program that ran from 2020-2021
  • Served as Women In Leadership (WIL) Steering Committee member working with WIL Chapter Coordinators and helped plan a cross-functional event with the Healthcare WIL organization

Technical Service Training Manager

MilliporeSigma
01.2017 - 12.2017
  • Established a monthly technical newsletter to assist in product awareness and cross-training that was initiated for the benefit of Technical Services but gradually expanded to a global audience across nearly all Life Science functions
  • Organized new hire training curricula, along with cross-training exercises for experienced workers for a department of approximately 75 employees
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Organized and edited training manuals, multimedia visual aids, and other educational materials utilizing our internal Learning Management Software (LMS)

Technical Support Specialist, Life Science

MilliporeSigma
07.2013 - 12.2016
  • Provided product support for Millipore Lab Separations and Filtration products via phone, email, and web inquiries
  • Served as subject matter expert and East Coast support contact for Guava Flow Cytometry, CellASIC imaging, and AMNIS flow with imaging platforms when they were a part of the business
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Documented support interactions for future reference
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends

Scientist III, Chemistry

Life Technologies
03.2010 - 02.2013

Member of the Amplification Technology Research and Development team for Next-Generation Sequencing Systems, responsible for:

  • Improved methods for next-generation amplification workflow for the Life Technologies SOLiD and Ion Torrent sequencing platforms, including emulsion generation for PCR, thermal cycling, emulsion breaking, and templated-bead enrichment
  • Optimization and implementation of the automated methods for the Ion Torrent OneTouch™ and OneTouch2™ sample preparation instrument, as part of a cross-functional molecular biology/engineering development team
  • Identification of the emulsion-free alternative amplification technology being employed in the Ion Torrent Avalanche™ system
    Investigation of the isothermal amplification method employed in the SOLiD™ 5500 Wildfire series genetic analyzer (see patent filings)
    Implementation of high-density deposition of beads for increased single-run throughput on the SOLiD™ 4 system

Lead Tech, Next Generation Sequencing

Boston Children's Hospital
06.2008 - 03.2010
  • Served as primary scientist responsible for all next-generation sequencing sample processing, from quality check through sequencing preparation, data generation and data transfer to customers
  • Consulted with prospective customers to assist in experimental design, type of sequencing and sequencing read-length suited to their needs
    Organized and carried out project timelines for customer projects to maintain timely turnaround
  • Setup and maintained the facility’s Geospiza website, used for online sample/order submission, project tracking, data transfer and analysis
    Assisted in monthly invoicing of customers

Post-Doctoral Researcher

The University of Southern Mississippi
01.2007 - 05.2008

Research emphasized the subnuclear gene location of transcriptionally active versus repressed genes using live cell imaging. This work utilized a method that allows visualization of a fluorescently-tagged DNA binding protein bound at any desired chromosomal location.

Education

Ph.D., Molecular Biology/Genetics -

The University of Southern Mississippi
Hattiesburg
01.2006

BS, Microbiology -

Southeastern Louisiana University
Hammond, LA
01.2000

Skills

  • Internal Communications
  • Brand Awareness
  • Employee Engagement
  • Graphics (Adobe Creative Suite - Photoshop and Premiere Pro Video editing)
  • Change Management
  • Employee Training
  • Project Management
  • Data Analysis & Problem Solving
  • Cross-functional Collaboration

Certification

  • Prosci Delivering Project Results - Delivered by CMC Partnership Global - Prosci
  • Prosci Leading Your Team Through Change - Delivered by CMC Partnership Global - Prosci
  • KCS v6 Practices Certification - KCS in Action

Timeline

Employee Engagement & Communications - Business Planning Specialist

MilliporeSigma
01.2023 - Current

Head of Communications and Change Management

MilliporeSigma
09.2022 - 01.2023

Communications & Strategic Project Support Manager

MilliporeSigma
01.2018 - 09.2022

Technical Service Training Manager

MilliporeSigma
01.2017 - 12.2017

Technical Support Specialist, Life Science

MilliporeSigma
07.2013 - 12.2016

Scientist III, Chemistry

Life Technologies
03.2010 - 02.2013

Lead Tech, Next Generation Sequencing

Boston Children's Hospital
06.2008 - 03.2010

Post-Doctoral Researcher

The University of Southern Mississippi
01.2007 - 05.2008

Ph.D., Molecular Biology/Genetics -

The University of Southern Mississippi

BS, Microbiology -

Southeastern Louisiana University
Kellie Haley, Ph.D.