Kellie Harrelson
Traverse City,USA
Summary
To obtain a job in the hospitality business that will enable me to utilize my strong interpersonal skills and love for helping and connecting with others.. Focused on providing high quality care for customers and urge to gain further knowledge and experience.
Overview
19
19
years of professional experience
Work History
Server/ Bartender
Apache Trout Grill
05.2012 - Current
- Deliver exceptional customer service ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant protocols, enhancing team performance and service quality.
- Resolved guest complaints promptly, fostering a positive dining experience and loyalty.
- Developed strong relationships with regular customers, personalizing service to boost satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Arnold Palmers Restaurant
02.2011 - 03.2012
Café Assistant/Caterer
Leelanau Club @ Bahle Farms
06.2006 - 10.2010
- Led pre-event meetings with team members to outline roles and responsibilities, ensuring clarity and preparedness for each event.
- Developed standardized checklists for event preparations, improving consistency and reducing last-minute issues during service delivery.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Education
General Studies
Northwestern Michigan College
GED - undefined
Suttons Bay High School
01.2006
Medical Careers
TBA Career-Tech Center
01.2006
Skills
- Over 15 years of experience in hospitality
- Ability to work in a fast paced high volume atmosphere
- Quick, hands on learner
- Knowledge of basic computer skills
- Maintaining customer loyalty
- Positive attitude
- Excellent team worker
- Able to multi-task
- Great interpersonal skills
- Able to maintain an organized work area
- Very flexible and works in all areas as needed
- Clean and organized
- Love to work independently
- Reliable, punctual, honest
Additional Information
Also have plenty of experience in childcare, residential cleaning, housekeeping and elderly care.
Timeline
Server/ Bartender
Apache Trout Grill
05.2012 - Current
Server
Arnold Palmers Restaurant
02.2011 - 03.2012
Café Assistant/Caterer
Leelanau Club @ Bahle Farms
06.2006 - 10.2010
General Studies
Northwestern Michigan College
GED - undefined
Suttons Bay High School
Medical Careers
TBA Career-Tech Center