Kellie Hernandez Aviles
Spring Hill,FL
Summary
Driven by a passion for fashion and client satisfaction, honed skills in personal styling and client relationship building at Target. Proven track record in enhancing customer loyalty through personalized consultations and innovative floor designs. Excelled in trend forecasting and outfit coordination, significantly improving team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Style Consultant
Target
Spring Hill, FL
05.2023 - 03.2024
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Costumer Service Representative
Alorica
Spring Hill, FL
10.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pharmacy Technician
Walmart
Tampa, FL
01.2018 - 04.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Sickles High School
Tampa, FL05.2017
Skills
- Client Relationship Building
- Personal styling
- Outfit Coordination
- Merchandising
- Fashion Knowledge
- Costumer Understanding
- Teamwork and Collaboration
- Costumer Service
Languages
Spanish
Native or Bilingual
Timeline
Style Consultant
Target
05.2023 - 03.2024
Costumer Service Representative
Alorica
10.2022 - 02.2023
Pharmacy Technician
Walmart
01.2018 - 04.2019
High School Diploma -
Sickles High School