Kellie Kaufman
Menasha,WI
Summary
Dynamic Senior Solutions Consultant with a proven track record at Vrakas/Blum Computer Consulting, specializing in systems implementations, integrations, technical support and fostering robust customer relationships. Excelled in technical leadership and effective communication, significantly enhancing client satisfaction and team efficiency. Skilled in tailoring solutions to unique business needs, ensuring seamless project delivery and long-term client retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Solutions Consulant
Vrakas/blum Computer Consulting
06.2007 - Current
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Sage 100 and/or Operations Management.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Defined and described logistics of proposed projects to customers.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Developed post-sale technical processes for installation and technical support.
- Managed multiple large-scale projects simultaneously, ensuring timely completion and meeting clients'' expectations.
- Established partnerships with external vendors to expand product offerings while ensuring seamless integration with existing systems.
- Improved overall customer experience by actively soliciting feedback from clients post-implementation, addressing concerns promptly and effectively.
- Led internal training sessions on new technologies and tools for improved team efficiency and skill development.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed conversion and system implementation plans.
Acct Mgr/HR
F. C. Dadson, Inc
08.1998 - 05.2007
- Completed all functions in AP and AR
- Completed bi-weekly payroll for company employees.
- Generated monthly and quarterly financial statements for executive review.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
Accounting And Finance
Fox Valley Technical College
Appleton, WISkills
- Training curriculum design
- Business process analysis
- Technical leadership
- Systems integration
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Customer relationship management
Certification
Sage 100 Certified Application Consultant - Financials/Distribution
Sage 100 Certified Payroll Consultant
Sage 100 Certified Technical Consultant
Certified Product Specialist for Operations Management
Timeline
Senior Solutions Consulant
Vrakas/blum Computer Consulting
06.2007 - Current
Acct Mgr/HR
F. C. Dadson, Inc
08.1998 - 05.2007
Accounting And Finance
Fox Valley Technical College
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