Lakshmi Reddy
Prosper,TX
Summary
Experienced Solutions Consultant with a proven track record of driving impactful change through innovative strategies and client-focused service. Adept at fostering collaboration and consistently achieving results in dynamic environments. Known for reliability and adaptability, ensuring team alignment and project success. Equipped with expertise to enhance business outcomes and deliver exceptional value to clients.
Overview
26
26
years of professional experience
Work History
Lead Solutions Consultant
UKG Inc
07.2019 - Current
- Serve Enterprise (2000+ employees) Customers across various industries, most notably healthcare, automotive, gaming, and government entities
- Possess strong technical knowledge of UKG Pro HR/Payroll, Integrations, Custom Solutions, and Data Conversion
- Manage complex projects from inception to completion, ensuring timely delivery and meeting all client requirements.
- Collaborate with cross-functional teams, such as UKG Workforce Management, UKG Talent (Recruiting and Onboarding), and UKG Benefits Administration to design and implement a fully integrated HCM System.
- Serve as a trusted advisor for clients, providing strategic insights and recommendations based on in-depth analysis of their unique challenges and opportunities.
- Increase client satisfaction by providing tailored solutions based on individual needs and industry trends throughout the project lifecycle.
- Interact with day-to-day contacts such as HR and Payroll Administrators to help them become proficient with the UKG Pro Platform, as well as with C-Suite level members of the client organization to communicate deliverables, project status, and risk assessments
- Recommend specific Add-On products, such as UKG Employee Pay, UKG Benefits Administration, and UKG Tax Registration Service, to customers based on their own unique situations.
- Mentor newer consultants by sharing best practices honed through years of experience assisting diverse clientele in achieving their business goals.
- Enhance customer experience by gathering feedback on solution performance, identifying areas for improvement, and collaborating with product teams to address concerns promptly.
- Create detailed documentation for each project, ensuring seamless handover to support teams upon completion.
Senior IT Test Manager/Release Manager for HR BPO PeopleSoft Benefit Payment Services
AON HEWITT
04.2012 - 07.2019
- Optimized test execution time through the implementation of automation frameworks and scripts.
- Boosted software security by conducting vulnerability assessments and penetration tests throughout the development lifecycle.
- Championed change management processes by enforcing adherence to standardized procedures while introducing new features or modifications.
- Mitigated risks associated with system changes through rigorous regression testing efforts.
Quality Assurance Manager/Analyst
AON HEWITT
07.1999 - 04.2012
- Created Quality Assurance Testing Strategy for several Defined Benefits Implementations – client base includes Wells Fargo, Air Canada, BMO-Harris Bank, ConocoPhillips, and Northrup Grumman
- Supervised all elements of the testing process including resource planning, workflow, budget, scheduling, and project status
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Education
Bachelor of Business Administration (BBA) - Marketing and Management
EMORY UNIVERSITY
ATLANTA, GASkills
- Technical requirement design
- Software implementation
- Training curriculum design
- Customer relationship management
- Quality assurance
- Project management
- Excellent communication
Languages
English
Native or Bilingual
Telugu
Professional Working
Hindi
Limited Working
Latin
Limited Working
Timeline
Lead Solutions Consultant
UKG Inc
07.2019 - Current
Senior IT Test Manager/Release Manager for HR BPO PeopleSoft Benefit Payment Services
AON HEWITT
04.2012 - 07.2019
Quality Assurance Manager/Analyst
AON HEWITT
07.1999 - 04.2012
Bachelor of Business Administration (BBA) - Marketing and Management
EMORY UNIVERSITY
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