Kellie Lane
Springfield,TN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Coordinator, Business Affairs
Broadcast Music Inc
06.2022 - Current
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
- Entered data, generated reports, and produced tracking documents.
- Reviewed legal information and proofed documentation for errors.
Collections Services Representative
Broadcast Music Inc.
03.2018 - 06.2022
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
Collections Representative
Automated Collections Services, Inv
06.2013 - 03.2018
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Associate of Arts -
Volunteer State Community College
Gallatin, TN05.2021
Skills
- Data Entry
- Project Management
- Document Management
- Recordkeeping
- Information Collection
- Database Management
- Discretion and Confidentiality
- MS Office
- Correspondence and Reports
- CRM Software
- Document Control
Timeline
Coordinator, Business Affairs
Broadcast Music Inc
06.2022 - Current
Collections Services Representative
Broadcast Music Inc.
03.2018 - 06.2022
Collections Representative
Automated Collections Services, Inv
06.2013 - 03.2018
Associate of Arts -
Volunteer State Community College
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