Vicki Bush
Lawton,OK
Summary
Proven achiever with a track record of enhancing operational workflows and customer satisfaction at the Department of Defense, Skilled in database management and fostering team collaboration, I've successfully passed inspections with a 95% rating, demonstrating my commitment to excellence and strategic planning. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Precise Office Administrator with 30 years of experience.
Overview
19
19
years of professional experience
Work History
Memorial Affairs Coordinator
Department Of Defence
05.2003 - 04.2022
- Successfully passed all external related inspections in the area with a 95% or greater rating.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by processing deceased Retirees and Active Duty using the RAPIDS /DEERS reporting system and ID cards
- organized documentation systems and updating records accurately as needed for reporting Active Duty Death using Department of the Army reporting system(DECIPS).
- Ensured all DoD core values were respected and followed to the best of ability.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Processed and coordinated thousands of Military Funeral Honors Requests.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations of a highly sensitive nature. Death
- Counceled widows on final arrangements and Benefits.
- Coached employees through day-to-day work and complex problems.
- Used job-related software to draft and finalize written correspondence and documentation.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Associate of Arts - Business Administration
Central Texas College
Killeen, TX05.1990
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Discretion and Confidentiality
- Project Coordination
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Process Improvement
- Project Support
- Meeting Coordination
- Strategic Planning
- Event Planning
- Staff Management
- Administrative Leadership
- Event Coordination
- Database Management
- Regulatory Compliance
- Point of Contact
- Staff Supervision
- Information Collection
- Professional Networking
- Patient Scheduling
- Consulting
- Administrative Oversight
- Medical Terminology
- Writing Requirements
- CRM Software
- Business Administration
- Patient Registration
- Microsoft Office
- Team Leadership
- Coaching and Mentoring
- Phone and Email Etiquette
- Handling Complaints
- Staff Training
- Employee Supervision
- Customer Service Management
- Workflow Optimization
- Appointment Scheduling
- Goal Setting
- Performance Improvement
- Presentation Design
- Report Writing
Accomplishments
Retired Civil Service
Completed yearly RAPIDS training more than 10 times
Timeline
Memorial Affairs Coordinator
Department Of Defence
05.2003 - 04.2022
Associate of Arts - Business Administration
Central Texas College