Lynelle Williams
Newark,NJ
Summary
Detail-oriented operations coordinator with expertise in event logistics and customer service. Proven ability to enhance team communication and streamline operational processes for successful game day experiences. Results-driven professional with extensive experience in logistics planning and relationship management. Skilled in coordinating travel arrangements and managing communication between teams, ensuring seamless operations and exceptional customer satisfaction. Dedicated operations coordinator known for strong investigative techniques and effective communication. Experienced in managing complex logistics and providing top-tier customer service, ready to contribute to operational success and enhance team performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
OPERATIONS COORDINATOR/Director of Community Affairs
BNC Sports/Jersey Express Basketball Team
Newark, NJ
07.2004 - Current
- Coordinated team schedules and event logistics for game days and practices.
- Managed communication between coaching staff and players regarding operational needs.
- Organized travel arrangements for team events, ensuring timely arrivals and accommodations.
- Assisted in coordinating pre-game activities and logistics for game day events.
- Supported setup and breakdown of game day venues ensuring efficient operations.
- Provided customer service to fans, addressing inquiries and concerns effectively.
- Operated concession stand during events, serving food and beverages to customers.
- Maintained cleanliness and organization of the concession area throughout shifts.
- Handled cash transactions accurately while providing change to customers.
- Prepared food items according to safety and health guidelines consistently.
Travel Agent
LyQue Travel Unlimited (KHM Travel Group Host)
Newark, New Jersey
03.2004 - Current
- Researched destinations to create customized travel itineraries for clients.
- Coordinated travel arrangements including flights, accommodations, and activities.
- Managed client communications to ensure seamless booking experiences.
- Assisted clients in resolving travel-related issues during their trips.
- Utilized booking software to manage reservations and track itineraries.
- Organized group travel plans for corporate clients and special events.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Processed payments from clients via cash or credit cards.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
Probation Investigator
State of New Jersey/Probation/Child Support Enf
Newark, New Jersey
12.1998 - 07.2022
- Conducted investigations into child support cases and compliance issues.
- Reviewed case files to ensure accuracy and completeness of information.
- Utilized database systems to track and manage ongoing investigation activities.
- Attended training sessions to stay current on new investigative trends and technologies.
- Organized and maintained files of all investigative activities.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Drafted legal documents such as search warrants, subpoenas, arrest warrants, and indictments.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Opened investigations into issues brought up by individuals in community.
Stock Assoc/Shipping Clerk
Pottery Barn Kids/Short Hills Mall
Short Hills, New Jersey
05.2004 - 04.2006
- Organized stockroom inventory for efficient access and retrieval.
- Maintained cleanliness and safety standards within the stockroom area.
- Collaborated with team members to ensure accurate stock placement.
- Conducted regular audits to identify discrepancies in stock levels.
- Communicated effectively with sales associates regarding product availability.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Education
Some College (No Degree) - English Literature
Bloomfield College
Bloomfield, NJSkills
- Event coordination
- Team communication
- Travel management
- Logistics planning
- Customer service
- Relationship management
- Labeling accuracy
- Shipping procedures
- Packing techniques
- Shipping documentation
- Case management
- Investigation techniques
- Client relations
- Regulatory compliance
- Effective communication
- Time management
- Attention to detail
- Court proceedings
- Case presentation
- Child support laws
- Travel itinerary planning
- Reservation management
- Travel software utilization
- Group travel coordination
- Customer relationship management
- Client service
- Special needs travelers
Certification
- NJKIDS WBT 2008, 2010, 2012
- Safeguarding Tax Information 2011, 2012
- NJKIDS 2.0 the new user interface 2018
- Track my Case Dashboard 2018
- Safeguards Security Awareness Training Workshop 2017
Affiliations
- Will Downing Strike Against Stroke Celebrity Fundraiser
- Christmas for the Homeless Charity Event w/IHop of Newark Express (now Jersey Express)
- Coordinated the participation of Jersey Express w/Tribeca ESPN Sports Day
- Coordinate the participation of Jersey Express w/Applebee's Newark Breakfast with Santa
- Volunteer worker w/Artist Nettie Forne'-Thomas for her w/South Orange/Maplewood Artist Studio Tour
Timeline
OPERATIONS COORDINATOR/Director of Community Affairs
BNC Sports/Jersey Express Basketball Team
07.2004 - Current
Stock Assoc/Shipping Clerk
Pottery Barn Kids/Short Hills Mall
05.2004 - 04.2006
Travel Agent
LyQue Travel Unlimited (KHM Travel Group Host)
03.2004 - Current
Probation Investigator
State of New Jersey/Probation/Child Support Enf
12.1998 - 07.2022
Some College (No Degree) - English Literature
Bloomfield College