Kellie Lawlor

Furlong,PA

Summary

Dedicated professional with a proven track record in customer service and exterior design. Known for strong attention to detail and effective communication, consistently delivering high-quality results on time and within budget.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

years of professional experience

Work History

Exterior Designer /Retail Sales Associate

Gasper

Furlong

02.2025 - Current

Developed exterior design concepts aligning with client vision and site specifications.
Collaborated with cross-functional teams to ensure cohesive project delivery.
Sourced cost-effective materials from vendors while maintaining quality standards for successful project completion.
Assisted in project management tasks, ensuring timelines and budgets were adhered to.
Maintained organized documentation for all design phases, enhancing workflow efficiency.
Proposed exceptional design proposals to push brand forward.
Established strong relationships with clients, fostering trust and repeat business through exceptional communication skills and attention to detail.
Improved client satisfaction ratings by consistently delivering high-quality work on time and within budget constraints.

Customer Service Representative

BJ's Wholesale

200 Easton Road Warrington, PA. 18976

03.2020 - 01.2025

Resolved customer inquiries efficiently, enhancing satisfaction and loyalty through effective communication.
Streamlined checkout processes to reduce wait times and improve overall customer experience.
Trained new team members on product knowledge and service protocols, fostering a collaborative work environment.
Conducted inventory management tasks, ensuring stock levels meet customer demand and minimize shortages.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School Diploma -

Kings Park

200 Route 25A Kings Park, NY 11754

Skills

Quality control measures
Teamwork
Customer service
Problem-solving
Time management
Attention to detail

Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Effective communication
Punctual and dependable

Timeline