Summary
Overview
Work History
Education
Skills
Timeline
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Kellie Lawlor

Furlong,PA

Summary

Dedicated professional with a proven track record in customer service and exterior design. Known for strong attention to detail and effective communication, consistently delivering high-quality results on time and within budget.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Exterior Designer /Retail Sales Associate

Gasper
Furlong
02.2025 - Current
  • Developed exterior design concepts aligning with client vision and site specifications.
  • Collaborated with cross-functional teams to ensure cohesive project delivery.
  • Sourced cost-effective materials from vendors while maintaining quality standards for successful project completion.
  • Assisted in project management tasks, ensuring timelines and budgets were adhered to.
  • Maintained organized documentation for all design phases, enhancing workflow efficiency.
  • Proposed exceptional design proposals to push brand forward.
  • Established strong relationships with clients, fostering trust and repeat business through exceptional communication skills and attention to detail.
  • Improved client satisfaction ratings by consistently delivering high-quality work on time and within budget constraints.

Customer Service Representative

BJ's Wholesale
200 Easton Road Warrington, PA. 18976
03.2020 - 01.2025
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty through effective communication.
  • Streamlined checkout processes to reduce wait times and improve overall customer experience.
  • Trained new team members on product knowledge and service protocols, fostering a collaborative work environment.
  • Conducted inventory management tasks, ensuring stock levels meet customer demand and minimize shortages.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School Diploma -

Kings Park
200 Route 25A Kings Park, NY 11754

Skills

  • Quality control measures
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Punctual and dependable

Timeline

Exterior Designer /Retail Sales Associate

Gasper
02.2025 - Current

Customer Service Representative

BJ's Wholesale
03.2020 - 01.2025

High School Diploma -

Kings Park
Kellie Lawlor