Keri Horton
Bath
Summary
Detail-oriented professional with extensive experience supporting customers in banking and retail environments. Strengths include quality assurance, compliance, and accurate transaction processing. Recognized for building trust, training staff, and delivering consistent service.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Sales and Service Associate
Five Star Bank
Painted Post, NY
01.2002 - Current
- Assisted customers with account inquiries, service requests, and problem resolution.
- Processed deposits, withdrawals, transfers, and loan payments with accuracy.
- Balanced cash drawers and verified transactions to support daily reconciliation.
- Maintained branch compliance with banking policies, procedures, and security standards.
- Opened and updated consumer accounts, ensuring complete and accurate documentation.
- Guided customers through online banking, debit card, and payment service support.
- Trained new staff on transaction procedures, system use, and customer service standards.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
Customer Service Cashier
Tops Friendly Markets
Bath, NY
1997 - 01.2002
- Processed customer purchases accurately using point-of-sale system and handled cash, credit, and debit transactions.
- Scanned loyalty cards, coupons, and promotions while applying discounts according to store policies.
- Balanced cash drawer at shift close and resolved register discrepancies promptly.
- Bagged groceries carefully and organized orders to protect fragile and refrigerated items.
Education
High School Diploma -
Bradford Central School
Bradford, NY06.1995
Skills
- Customer support
- Complaint handling
- Quality assurance
- Transaction processing
- Quality assurance processes
- Client relationship building
- Quality control measures
Certification
- Licensed Notary Public in Steuben County
Timeline
Sales and Service Associate
Five Star Bank
01.2002 - Current
Customer Service Cashier
Tops Friendly Markets
1997 - 01.2002
High School Diploma -
Bradford Central School