Nicole Dip
Temple City,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with consultative techniques and diligent attention to individual needs and willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Service Associate
24 HR Fitness
08.2023 - Current
- Maintain a high level of customer service.
- Support new members and guests with their onboarding experience.
- Meet weekly/monthly sales goals.
- Enhance customer satisfaction by addressing inquiries promptly and providing tailored solutions.
- Complete various administrative tasks including filing, scanning, and data entry.
Intermediate Typist Clerk
Los Angeles County Probation
06.2022 - 11.2023
- Tracked and updated all current and incoming bench warrants.
- Processed all incoming SIT defendants; prepared orientation packet for SIT officer and entered disposition and probation conditions in APS.
- Managed all SIT defendant transfers and sent to appropriate LA County area office.
- Inputted and completed victims list and restitution packets and letters.
- Completed check in process for probation appointments.
- Scanned and e-mailed daily office report and DA packets to appropriate supervisor and/or party according to established procedure.
- Answered the main office telephone numbers for incoming calls from local area offices and defendants and redirected the call to the requested officer and/or appropriate party.
- Completed court run for all probation reports incoming and outgoing.
- Ensured timely completion of projects by prioritizing tasks and consistently meeting deadlines.
Clerical Clerk (Contract)
Los Angeles County Office of Education
03.2022 - 05.2022
- Completed enrollment and inventory reports for DOJ OSHA mandate for all juvenile halls and camps in Los Angeles County.
- Enrolled students into OSHA programs per selected industry and monitored their progress.
- Scanned completed OSHA certificates and OSHA cards into systems and updated student's file.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Assisted in timely completion of projects by providing clerical support to multiple departments.
Admin Clerk (Contract)
Los Angeles City Public Works Building & Safety
01.2022 - 02.2022
- Monitored building and safety projects by tracking plan submittals with proficient skills in Microsoft Excel.
- Answered questions and provided information to the public on their building plans.
- Inputted data into Excel spreadsheets to track significant dates, daily logs for building plans pick up, microfilm and assessors records.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Organized and managed building plans drop off inventory and pick up.
General Office Typist Clerk (Contract)
Los Angeles County Public Works Building & Safety
08.2021 - 11.2021
- Answered questions and provided information to the public on laws, procedures, and policies under the County Municipality Code and Public Records Act.
- Answered inbound phone calls through a multi phone line system and scheduled building and safety inspections.
- Organized and managed permit record requests for public individuals and real estate agents.
- Assisted with scanning and filing of permit records and creating job folders for building inspectors.
- Increased office efficiency by promptly typing correspondence, reports, and other documents as required.
Receptionist (Contract)
Clinica Sierra Vista Behavioral Health
12.2020 - 02.2021
- Performed routine patient care functions as directed by a health care facility for mental health and substance abuse clients following established clinical protocols, policies, and procedures within their scope of education, training, and responsibilities.
- Answered inbound calls through a multi phone line system and scheduling clients and managing staff schedules through Cerner software program.
- Assisted with Medi-Cal monthly reports.
- Completed opening and closing procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Financial Services Representative
Morgan Stanley- South Jordan, UT
04.2019 - 03.2020
- Answered inbound calls for domestic and international participants regarding their company stock plans and assist participants from all levels of business in understanding the restrictions and complex nature of their individual stock plans including restricted stock, employee stock purchase and stock options.
- Assisted participants with their global stock plan account and retail account they may have with Morgan Stanley that comprised of dividend reinvestments, dividend payout and tax elections.
- Assisted participants with navigating their stock portfolios and understanding the structure of their stock including vesting, purchasing, cost basis and tax related questions.
- Navigated participants through the stock plan online systems to model transactions, trade stock, find documents, certify tax forms, and change personal information.
Receptionist
Black Diamond Sports Center- South Jordan, UT
12.2018 - 04.2019
- Answered phones and completed daily office administrative work and monthly reports.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Administrative Assistant
Econo-Air- Brea, CA
08.2018 - 10.2018
- Responsible for managing and assisting tasks in a small office environment for both the operations and purchasing manager including data input, accounting, receiving, scheduling, filing, and organizing client files.
Data Input Specialist (Contract)
Workway - Citizens Business Bank - Ontario, CA
03.2018 - 03.2018
- Processed and modified online banking applications, loans and GFX wires for all client accounts.
- Enhanced data accuracy by implementing thorough quality control measures on inputted information.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Contributed to the development of an updated data management system, optimizing usability and functionality.
Education
A.A. in Sociology/Behavioral Science -
Citrus College
01.2017
A.S. in Criminal Justice -
Citrus College
01.2017
Associate Degree of Transfer in Sociology -
Citrus College
01.2017
Associate Degree of Transfer in Criminal Justice -
Citrus College
01.2017
Administration of Justice Certificate -
Citrus College
01.2017
Skills
- Goal-Oriented
- Organization
- Social Media
- Cold-calling
- CRM Software
- Paperwork Processing
- Lead Generation
- Customer Service
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Relationship Building
- Cash Handling
- Store Opening and Closing
- Engaging with Diverse Customers
Timeline
Sales Service Associate
24 HR Fitness
08.2023 - Current
Intermediate Typist Clerk
Los Angeles County Probation
06.2022 - 11.2023
Clerical Clerk (Contract)
Los Angeles County Office of Education
03.2022 - 05.2022
Admin Clerk (Contract)
Los Angeles City Public Works Building & Safety
01.2022 - 02.2022
General Office Typist Clerk (Contract)
Los Angeles County Public Works Building & Safety
08.2021 - 11.2021
Receptionist (Contract)
Clinica Sierra Vista Behavioral Health
12.2020 - 02.2021
Financial Services Representative
Morgan Stanley- South Jordan, UT
04.2019 - 03.2020
Receptionist
Black Diamond Sports Center- South Jordan, UT
12.2018 - 04.2019
Administrative Assistant
Econo-Air- Brea, CA
08.2018 - 10.2018
Data Input Specialist (Contract)
Workway - Citizens Business Bank - Ontario, CA
03.2018 - 03.2018
A.A. in Sociology/Behavioral Science -
Citrus College
A.S. in Criminal Justice -
Citrus College
Associate Degree of Transfer in Sociology -
Citrus College
Associate Degree of Transfer in Criminal Justice -
Citrus College
Administration of Justice Certificate -
Citrus College