Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Gentry

2471 SW Capital Dr,WA

Summary

Dynamic Sales Service Associate with USPS, recognized for enhancing customer satisfaction through effective communication and tailored solutions. Proven ability in streamlining sales processes, resulting in increased conversion rates. Goal-oriented and dependable, skilled in customer service and teamwork, with a strong grasp of product features to drive informed recommendations.

Overview

2026
2026
years of professional experience

Work History

Sales Service Associate

USPS
2001 - 08.2025
  • Assisted customers with product inquiries and service requests.
  • Processed sales transactions using point-of-sale systems.
  • Maintained merchandise displays to enhance customer experience.
  • Collaborated with team members to ensure smooth store operations.
  • Resolved customer complaints to improve satisfaction levels.
  • Learned product features and benefits to provide informed recommendations.
  • Supported inventory management by restocking shelves as needed.
  • Adapted quickly to new procedures and store policies for efficiency.
  • Facilitated cross-functional collaboration between departments to address client concerns efficiently and maintain high-quality service standards.
  • Mentored junior sales associates, sharing best practices and providing guidance on effective selling techniques.
  • Developed strong client relationships through consistent communication and exceptional service delivery.
  • Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients.
  • Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
  • Streamlined sales processes for increased efficiency, resulting in higher conversion rates.

Education

IHS
Independence, KS

Skills

  • Goal oriented
  • Organization
  • Social media
  • Cold calling
  • Teamwork
  • Friendly and helpful
  • Customer service
  • Honest and dependable
  • Reliable and responsible
  • Customer assistance

Timeline

Sales Service Associate

USPS
2001 - 08.2025

IHS

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