Customer Service
Pamela Kite
United States Postal Service, USPS
Greenwood,IN
30
years of professional experience
Goal-oriented professional with extensive experience in customer service. Proven ability for effective communication to foster teamwork and meeting client needs.
Work History
Sales Service Associate
16 Years 2 Months- Assisted customers with inquiries and service requests, ensuring positive experiences.
- Collaborated with team members to streamline processes and improve service delivery times.
- Trained new associates on USPS systems, policies, and customer service best practices.
- Managed inventory of supplies, ensuring availability for daily operations.
- Resolved customer complaints promptly, fostering trust and satisfaction within the community.
Supervisor of Mail Delivery and Mail Distribution
4 Years 4 Months- Supervised daily operations, ensuring timely mail delivery and adherence to service standards.
- Managed staffing schedules, optimizing resource allocation based on workload demands.
Mail Processing Clerk and Carrier
9 Years 3 MonthsManaged timely mail delivery and preparation to ensure adherence to schedule.
Sorted and dispatched mail to appropriate carriers to ensure timely distribution.
Education
Bachelor of Science - Elementary Education
Completed Bachelor of Science Degree in Elementary Education
No Degree - Carrier And Clerk Management
Skills
Product knowledge
Building customer loyalty
Complaint handling
Conflict resolution
Process improvements
Sales techniques
Documentation management
Organization
Goal oriented
Professionalism
Timeline
Sales Service Associate
United States Postal Service, USPS
08.2003 - 10.2019Read More
Supervisor of Mail Delivery and Mail Distribution
USPS
04.1999 - 08.2003Read More
Mail Processing Clerk and Carrier
USPS
01.1990 - 04.1999Read More
USPS
No Degree from Carrier And Clerk Management
Read More
University of Indianapolis
Bachelor of Science from Elementary Education
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