Summary
Overview
Work History
Education
Skills
Timeline
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Kellie Marshall

Shreveport,LA

Summary

Determined and capable professional specializing in delivering excellent customer service, while selling, and building lasting customer relationships. Currently seeking a technologically advanced and stable business professional environment to advance my current skills.

Overview

22
22
years of professional experience

Work History

Licensed Realtor

Diamond Realty & Associates
01.2021 - Current
  • Compared recently sold area properties to determine competitive market prices.
  • Promoted sales of properties through advertisements, open houses and online advertising platforms.
  • Arranged for inspections and surveys of sold properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Update purchase agreements by negotiating sales terms and conditions.

New Business Development Representative

American Screening Corporation
09.2013 - 01.2021
  • Gained new business opportunities by contacting and developing relationships with potential customers.
  • Cold called and cold emailed potential clients to offer value to their daily business operations.
  • Aligned myself with potential customers by understanding their problems and shared relevant content and products I can offer.
  • Maintained and exceeded daily monthly sales goal
  • Turned one time purchases into monthly residual orders by demonstrating monthly, quarterly and yearly savings.

Sales Representative

Verizon Wireless Corporation
04.2004 - 03.2009
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Provided customers with product and solutions while generating sales by using my passion for cutting- edge technology.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and monitored action plans for the accomplishment of daily/ monthly sales goal.

Customer Service Representative

Wireless Retail Inc.
08.2001 - 03.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait time.
  • Helped resolve customer's issues while cultivating a positive image of the company.
  • My extensive customer service experience and knowledge made me a reliable customer service representative with the ability to provide assistance in a busy kiosk.

Education

Real Estate

Donaldson Educational
Metairie, LA

Skills

  • Over a decade of sales and customer service experience
  • Awarded Top Sales Representative w/ American Screening in 2018
  • Member of the National Realtors Association of Louisiana
  • 20 years of Customer Relations experience

Timeline

Licensed Realtor

Diamond Realty & Associates
01.2021 - Current

New Business Development Representative

American Screening Corporation
09.2013 - 01.2021

Sales Representative

Verizon Wireless Corporation
04.2004 - 03.2009

Customer Service Representative

Wireless Retail Inc.
08.2001 - 03.2004

Real Estate

Donaldson Educational

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Kellie Marshall